Why does the sign into Adobe ID keep showing up in Captivate?

[sophsterm]

This shows up each time I start Captivate 7. I've tried to register with my serial number and it says I can't because it's a volume license. I sign in with my Adobe ID, and this screen goes away, only to reappear when I launch it again. I select  Sign in from the Help menu, I sign in, and it goes away. I go back to the Help menu and it still says Sign In.

What the heck? This is so annoying? Is Captivate going to stop working for me???

[VikramGaur]

Hello,

Welcome to Adobe Forums.

Are you working on a MAC or Windows computer ?

Just want to confirm, Do you have an Internet Connection on that computer where you have Adobe Captivate 7 installed ?

Are you working on a network domain with a proxy server ?

Do you have any other Adobe software on this computer ?

Thanks,

Vikram

Adobe Support

[sophsterm]

Windows 7 Enterprise, 64 bit

Yes, I have internet on the computer

Working on a network domain with proxy server, but I also tried from home, with only the internet connection, no work connection and got th esame problem.

I have other Adobe software, and a license key for Captivate 6, as well. I just upgraded but I was given a new install. I list all my products on your adobe site, Captivate shows, with a different license key. I can't seem to enter this license key or get the stinkin message to stop displaying. I'm afraid it will expire and I won't be able to use it.

I also have Acrobat X pro.

Sophia

[VikramGaur]

As a testing, try to launch Adobe Captivate 7 from the user account of your computer (Not your domain) and make sure no proxy server is working on background.

Thanks,

Vikram

[sophsterm]

I am working from home, disconnected from the corporate VPN. Only going via my home internet. Same message appears. It won't even take my log in information.

[VikramGaur]

Please share your contact information on tcssup@adobe.com and we will try to contact you.

Thanks,

Vikram

[Enchanted_difference1549]

Hello, seems I'm having a similar problem on a client's machine with Captivate 7 (CLP) started displaying the same window after upgrade to Acrobat XI. Can I get support the same way?.

Thanks,

L.

[DonnareidD4]

I am having the exact same issue. Was this ever resolved?