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Can't update to 11.5

Explorer ,
Jun 17, 2019

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I'm running Captivate in Windows 10 via a virtual machine (Parallels) on a Mac. I've tried repeatedly to update Captivate to version 11.5 but keep getting this error message:

Sorry, update failed

We are unable to update Adobe Captivate this time. (Error Code: 184)

Any suggestions?

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Can't update to 11.5

Explorer ,
Jun 17, 2019

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I'm running Captivate in Windows 10 via a virtual machine (Parallels) on a Mac. I've tried repeatedly to update Captivate to version 11.5 but keep getting this error message:

Sorry, update failed

We are unable to update Adobe Captivate this time. (Error Code: 184)

Any suggestions?

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Most Valuable Participant ,
Jun 17, 2019

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Did you clean Preferences before installing?

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Explorer ,
Jun 17, 2019

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I did not. I will try that.

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New Here ,
Jun 21, 2019

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My update failed as well.  I've been using Captivate for years and never had to do that.  Can someone explain how to "Clean Preferences"?

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Most Valuable Participant ,
Jun 21, 2019

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You need andmin rights. Look in the subfolder 'utils' under the installation folder for the file 'CleanPrefernces.....' and run it while Captivate is closed. Something that has been needed to do since eons.... should be more clearly in the release instructions (provided they are read).

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AJIT_M LATEST
Adobe Employee ,
Jun 22, 2019

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Hi Chris,

I have sent you a private message. If you still face the same issue after cleaning the preferences then please provide the requested information so that we can connect and look into the issue.

Regards,

Ajit

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