Hi Pam,
I am sorry that you are having shch difficulty.
To answer your question about sharing a connection…
Windows 98 and later have a built-in Internet Connection
Sharing tool. It lets one PC share its Internet connection (a
broadband connection or even a modem connection) with other PCs.
With Internet connection sharing, you won't need a router, but the
other PCs won't be able to access the Internet unless the main PC,
the one that's sharing its connection, is turned on.
Internet Connection Sharing eliminates the need for a router,
but you'll still have to connect the computers into a network. For
sharing a modem connection between two computers, a simple, cheap
Ethernet cable will do the job. If you have more than two
computers, you can use an inexpensive Ethernet hub to connect them
together. Internet connection sharing will even work if you have
wireless access cards in each PC but no wireless router.
I assume from your reply that you are connected via a router.
There are so many possible router setting issues that without
knowing how your home networking system is set up it is difficult
to troubleshoot.
The first thing to try is turning off online help.
Captivate uses a connection to an online help system which
means that it wants to have that internet connection in case you
want to call the help file. You can choose to use offline help
instead by going to the Help menu and selecting that option.
As far as router settings are concerned.....
I am currently not at home, so I can’t tell you what
settings I have on my router, but I can tell you that I use a
Linksys BEFW11S4 Wireless Access Router with a 4 port switch.
I have DHCP enabled (rather than static IP addresses)
If you are somewhat technically inclined there are several
things that can be looked at:
Is your router using the latest firmware? Check with the
manufacturer, it could be that there is a firmware issue.
One possible test…
Open a command prompt on both machines and type:
ipconfig/all
Now compare the settings. If they are the same you might have
a bad NIC card or cable on the router. (unlikely, but worth a
check)
Is your Cable Modem a very old one? If it is it might be
rated for only 5mb/sec. (again, this is unlikely, but possible).
Is your router's DHCP server enabled?
Also, make sure that the Local Area Connection properties are
chosen correctly:
Control Panel ->
Network Connections ->
Right-click on Local Area Conection ->
Click on Properties ->
Under the General tab, and in the "This connection uses the
following items:" window, select Internet Protocol (TCP/IP)
- however, to make it visible, you may need to scroll all the
way down using the scroll bar that is on the right ->
Click Properties ->
Make sure that items "Obtain an IP automatically" AND "Obtain
DNS server address automatically" are both checked/selected. ->
Click OK to close all the window
Reboot your pc to effect the changes made
Is your router using DHCP? If so you might try assigning a
static IP address (in the router) to your different machines.
(needless to say, write down ALL your original settings before
making any changes).
Other than these checks I'm sorry but I can't offer any quick
solutions. I'll try to remember to check my settings when I get
home and send you a check list.
TPK
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