Captivate fails to launch

[meliw90540104]

Hi all. I need some help. I keep having this issue, I reach out to Adobe Captivate support, they fix it, and then a few days later, same issue! I try to launch Captivate and am hit with a message that certain theme files failed to open, that I should ty manually copying them and then launch. Only it doesnt work. Why do I keep having this issue? Support is closed today for some reason and unavailable to assist. Help?

[Lilybiri]

What have you done for the first fix? Did you delete the Layouts folder in Public Documents (sorry, but I can only help Windows users)? Did you clean the preferences?