Démo version expired

New Here ,
Dec 03, 2020

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Hello,

I have a problem... We have a Captivate VIP licence for 3 users.

 

For one of my user on MacOS 10.14, I don't know why, one day Captivate says the demo version has expired and that we need to purchase it or enter a serial number.

 

But we have a license based on user e-mail that I configured in the Adobe Administration Console.

So I uninstalled everything on my user Mac, even uninstalled Creative Cloud.

I then installed again Adobe Captivate thru the Package I built from the Admin console.

And unfortunately, Captivate keeps complaining that the demo version has expired... And we cannot use it.

 

How can I force Captivate to ignore this demo expired timestanp and connect to the Adobe website to verify the user e-mail and see that it is a valid VIP licence ?

 

Can someone please help me. I am stuck and it is becoming urgent for this user to get back to work !

 

Thanks for the help.

 

Andrew

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Adobe Employee ,
Dec 03, 2020

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Hi Andrew,

I have sent you a private message. Please check and connect with us so that we can look into it and assist you further.

Regards,
Ajit

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AJIT_M LATEST
Adobe Employee ,
Dec 04, 2020

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Hi Andrew,

Good to hear that the issue has been resolved.

Regards,

Ajit

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