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Interesting "Error 404" predicament

Explorer ,
Feb 10, 2019

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Hi all.

I have a problem that should intrigue the problem solvers amongst us.

I have published an Adobe Captivate 2017 project, uploaded it to Filezilla, and it works perfectly...almost.

I designed mainly so that it could be used on a Smartphone.

When I opened the link on my Android phone using Google Chrome, I was met with an Error 404 message.

Interestingly however, it works perfectly when I use:

- Incognito mode on Google Chrome

- The other internet browsers on my phone.

- My wife and colleague both use Google Chrome and it works fine for them.

- It works on EVERY other device/browser that I have. 

So I am perplexed as to why it doesn't work on my own phone!

I have tried deleting my Google Chrome history/cookies etc. but to no avail.

I'm aware this is more than likely a Google Chrome issue, but if anyone has any suggestions they would be much appreciated...

Here is the link in question if that helps...(you might learn a thing or two about Slope in the process....)

www.tacitlearning.ie/Slope_Infographic/index.html

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Interesting "Error 404" predicament

Explorer ,
Feb 10, 2019

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Hi all.

I have a problem that should intrigue the problem solvers amongst us.

I have published an Adobe Captivate 2017 project, uploaded it to Filezilla, and it works perfectly...almost.

I designed mainly so that it could be used on a Smartphone.

When I opened the link on my Android phone using Google Chrome, I was met with an Error 404 message.

Interestingly however, it works perfectly when I use:

- Incognito mode on Google Chrome

- The other internet browsers on my phone.

- My wife and colleague both use Google Chrome and it works fine for them.

- It works on EVERY other device/browser that I have. 

So I am perplexed as to why it doesn't work on my own phone!

I have tried deleting my Google Chrome history/cookies etc. but to no avail.

I'm aware this is more than likely a Google Chrome issue, but if anyone has any suggestions they would be much appreciated...

Here is the link in question if that helps...(you might learn a thing or two about Slope in the process....)

www.tacitlearning.ie/Slope_Infographic/index.html

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Feb 10, 2019 0
Adobe Community Professional ,
Feb 10, 2019

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I just tried it in Google chrome on my Samsung Note 3 (Android OS) and it worked fine. I don't have incognito mode turned on.

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Feb 10, 2019 0
Explorer ,
Feb 10, 2019

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Ya it's strange.

If I could be sure that it was ONLY my phone that this was happening to, it would be fine.

But I'm just worried that if I share it with a lot of people the same problem it might affect a small fraction of them...

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Feb 10, 2019 0
Most Valuable Participant ,
Feb 10, 2019

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Tried as well, Chrome on HTC U12+

Works perfect.

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Feb 10, 2019 0
Adobe Community Professional ,
Feb 10, 2019

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Your link is to an insecure server (http://). Browser security settings may block this link on certain networks due to the security risk. Can you use a secure server for your content (https://)?

Paul Wilson, CTDP | https://captivateteacher.com

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Feb 10, 2019 1
Explorer ,
Feb 11, 2019

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Yes that sounds like it could be my problem alright Paul.

Have you any links to a tutorial on exactly how to do this?

My skills in this field wouldn't be very strong!

I'm using Filezilla Client...

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Feb 11, 2019 0
Adobe Community Professional ,
Feb 11, 2019

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No sorry, no tutorial. It depends mostly on your web server itself. I know that with AmazonAWS, which is what I use, it generates secure links by default. My understanding is that Filezilla is simply a file transfer protocol software, in other words, a file uploader. I think it more depends on the server itself (where the content is going).

Paul Wilson, CTDP | https://captivateteacher.com

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Feb 11, 2019 0
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Engaged ,
Feb 11, 2019

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Seconding Paul's comment - check with your web server folks to see how to implement https. It might be as simple as checking a box on your domain's control panel, and might be as complex as setting new domain paths. HTTPS is so standard these days that it should be easy.

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Feb 11, 2019 1