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Issues with videos and audio staying synced- Captivate 2017

New Here ,
Jan 11, 2019

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Hello, everyone.  I am working on a Captivate file and I am having issues with the audio and video staying synced.  When I play the file through normally, the video and audio stay synced.  If I use the generic scrollbar to scroll then the video and audio are no longer synced.  Is there a setting I am missing?

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Issues with videos and audio staying synced- Captivate 2017

New Here ,
Jan 11, 2019

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Hello, everyone.  I am working on a Captivate file and I am having issues with the audio and video staying synced.  When I play the file through normally, the video and audio stay synced.  If I use the generic scrollbar to scroll then the video and audio are no longer synced.  Is there a setting I am missing?

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Jan 11, 2019 0
Adobe Community Professional ,
Jan 11, 2019

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There is no setting.

Are you saying that your audio is separate from the video?

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Jan 11, 2019 0
Lilybiri LATEST
Most Valuable Participant ,
Jan 11, 2019

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Adding to David's (TLCMediaDesign) question: maybe it is confusing terminology: are you talking about inserted video where you added audio in Captivate, or are you talking about normal slides in a cptx-file to which you added slide audio?

Allowing uncontrolled scrubbing of the playbar is always a bad idea, but even more for courses with audio clips on slides. The audio has to be loaded On Enter for each slide. Scrubbing can end up on any frame, not on the first frame of a slide.

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