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Multiple issues with Captivate 2019

New Here ,
Dec 10, 2019

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When I try to start a new project using the Blank option, nothing happens. Also, in the Project Info | Recording | Defaults, there are no options available to select. I've uninstalled and reinstalled several times.

Adobe Community Professional
Correct answer by Paul Wilson, CTDP | Adobe Community Professional

Here is a little tutorial I prepared for just such a situation. https://youtu.be/WFc6ADSHQUY

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Getting started, Recording

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Multiple issues with Captivate 2019

New Here ,
Dec 10, 2019

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When I try to start a new project using the Blank option, nothing happens. Also, in the Project Info | Recording | Defaults, there are no options available to select. I've uninstalled and reinstalled several times.

Adobe Community Professional
Correct answer by Paul Wilson, CTDP | Adobe Community Professional

Here is a little tutorial I prepared for just such a situation. https://youtu.be/WFc6ADSHQUY

TOPICS
Getting started, Recording

Views

234

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Dec 10, 2019 0
Adobe Community Professional ,
Dec 10, 2019

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Your description sounds like you could have corrupted Preferences.

 

If the issue is related to corrupted Preferences, simply uninstalling and reinstalling is of little benefit unless you also reset the Preferences.  You can do this by executing the batt files found in the Utils directory in the Captivate install directory in Program Files.

 

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Dec 10, 2019 0
New Here ,
Dec 11, 2019

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Thank you so much for your reply @RodWard! I ran the batch file and received this error
Could Not Find C:\Users\myusername\AppData\Roaming\Macromedia\Flash Player\#Security\FlashPlayerTrust\AdobeCaptivate*.cfg

The only files I have in this director are for Illustrator. Any ideas on how to get this file?

 

Thanks again!!

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Dec 11, 2019 0
Adobe Community Professional ,
Dec 11, 2019

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Here is a little tutorial I prepared for just such a situation. https://youtu.be/WFc6ADSHQUY

Paul Wilson, CTDP | https://captivateteacher.com
Reinstalling Adobe Captivate when it doesn't work can take the better part of an hour, especially if you need to download the installation files from Adobe. ...

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Dec 11, 2019 1
Most Valuable Participant ,
Dec 11, 2019

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It looks like you are using a roaming profile. If the normal paths for Captivate files and cache are used, they are added to Flash trusted locations automatically. Even though you might not want to publish to SWF, the temporary output used by most Preview methods in a non-responsive project are still SWF. 

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Dec 11, 2019 0
New Here ,
Dec 11, 2019

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Thank you so much @Paul_Wilson2! Deleting the files from that public folder did the trick!! I'm back in business now 🙂

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Dec 11, 2019 0