Popup blocker keeps on appearing

Report · Feb 04, 2018

For some reason the below error continues to appear when I open up hyperlinks within my eLearning project on my LMS. I have recently updated to Adobe Captivate 17. I'm guessing that this update is what has caused the popups to start appearing.

The link/s that I click on open fine in a new tab, so I can see it just becoming confusing for users who go through the online learning.

Does anyone know how to stop these popups from appearing? I can't seem to find any ways around it.

Any advice would be much appreciated.

Michelle

Report · Feb 04, 2018

Check your browser settings. Do you have popups set to be blocked?

Have you recently had a browser security update perhaps?

There was a recent thread on this same issue and someone on that thread pointed out where to comment out the code (in Captivate's HTML5 JavaScript) to disable this dialog. But doing so may compromise your web security. So be it on your own head.

Report · Feb 04, 2018

Hi Rod,

It's possible that our popup blocker is on - however I work in government, so I'm not able to turn it off.

The thing is, I wouldn't have thought that the links within eLearning would have been treated as 'popups'. When you click on them, they seem to open in a new tab just fine, like any normal link on a webpage would. They aren't blocked in any way. That's why the popup notification seems out of place and confusing.

Working in government compromising web security is probably not an option.

Thanks for your help though Rod,

Michelle

Report · Feb 05, 2018

The answer to this (as with a lot of things in the web world) is...it depends.

When you set up some URL or document to open from a button or interactive object in Captivate, you generally want to set it to open as a NEW window, because otherwise you run the risk of terminating the SCORM API connection with the LMS when you open the other URL. That's NOT a good thing because your support call phones then start lighting up when people reach the end of their course and find the LMS doesn't give them a credit.

Some browsers handle the command to open something in a NEW window by opening in another tab, while other browsers will open a completely new window. (This can also depend on the way the user has their browser configured.) If a new window is being opened, that can be regarded as a popup and get blocked.

Note below how different browsers handle the same job in different ways:

Open link in same tab, pop-up as tab [Free] - Chrome Web Store

Force IE to Open Link in New Tab

Report · Feb 05, 2018

Thanks Rod.

The links seem to open in new tabs fine, so there doesn't appear to be a popup blocker stopping them from opening.

That's why I think the message will be confusing for learners who open up links within the course.

The main goal is to stop the message from appearing if possible - as it will confuse learners and the links open fine. As all of our learners are on government computers they'll have their popup blocker set to the same settings as me.

Thanks again,

Michelle

Report · Aug 12, 2018

The easiest solution to this captivate bug is to use a js command instead of a regular web link. Running the following bit of code in the current window will open the url (google) in a new tab without the popup blocker warning dialogue appearing:

window.open("www.google.com", "_blank“);