Problems with Captivate 2019 and 508 compliance

New Here ,
Mar 11, 2020 Mar 11, 2020

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Hello,

I am having multiple issues with 508 compliance with Captivate 2019. For some reason any text (regardless of if it has alt text or not) can't be read by a JAWS screen reader. The only time I can get anything text based to show up and be read via a screen reader is if I make it a transparent button which if you do that will always end not matter what with "click enter" so that is not a viable solution. I am not sure if this is an oversight because I wasn't having any of these issues with 2017 captivate. In fact, I have a fully 508 compliant course in 2017 and when I converted it to a 2019 file none of the former text was working. This is leading me to believe that captivate 2019 is not 508 compliant. Has anyone experinced this issue and/or have a solution? I have checked https://helpx.adobe.com/captivate/using/creating-accessible-projects.html which has not been updated since october of 2018.

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New Here ,
May 12, 2020 May 12, 2020

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Did you ever find resoluation with this. Currently trying to develop compliant program that must be 508 compliant and am experiencing the same issues. 

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Community Beginner ,
Jan 26, 2021 Jan 26, 2021

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Hi there,

Did you ever discover anything more about Captivate 2019 and 508 compliance?  I'm getting ready to begin going down this path and there doesn't seem to be a lot of current documentation on the subject.  Any insight that you've learned or read that you can share would be most appreciated!

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New Here ,
Jan 26, 2021 Jan 26, 2021

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The last I looked into it, we couldn’t get it to comply. Very frustrating as Adobe never offered any advice.

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Community Beginner ,
Jan 26, 2021 Jan 26, 2021

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That is most frustrating.  May I ask you one more question?  How did you test your project to see what could be read and what couldn't?  Also, what format did you output?  I'm looking to output as SCORM. Thanks in advance!

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New Here ,
Jan 26, 2021 Jan 26, 2021

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Of course. We are a DHS organization so we ha d one of our DHS trusted testers perform the compliance testing. I believe he referenced ANDI as the specific tool showing specific problems. And we also needed a SCORM output.

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New Here ,
Apr 12, 2021 Apr 12, 2021

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Has there been any updates on this? 

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Adobe Community Professional ,
Apr 12, 2021 Apr 12, 2021

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None that I have seen.

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