SCORM Package for Sumtotal LMS Error

[abhishekk78124895]

On publishing with SCORM 1.2 with LMS Sumtotal, there is an error saying:

 

Please guide me through the settings, on what should I do in order to remove this error.

[RodWard]

If you upload the same SCORM module to SCORM Cloud and try to view it with the same version of Internet Explorer, do you get the same error message?

If not, then the issue is with your LMS and you need to go back to SumTotal and ask them why their system is showing this error message.

[abhishekk78124895]

The LMS works in new browsers but I want to make it compatible in the older version of web browser i.e., IE9 and IE10.

[RodWard]

Are you perhaps publishing to HTML5?

[abhishekk78124895]

Yes

[RodWard]

As I said, test it in SCORM Cloud on the same earlier version browsers and then see if you still get the same error message.

My gut feeling here is that this error message is coming from your LMS.  If you DO NOT see the same error message when viewing the same content from SCORM Cloud then my theory would be confirmed.

We saw this error asked about here on the forums some weeks ago and I seem to remember the issue then also turned out to be the LMS not knowing how to deal with HTML5 output.

[abhishekk78124895]

I tested the same version of SCORM in different LMS ie., Moodle and it worked. But it is not working in Sumtotal LMS.

[RodWard]

You now know that the issue is not with the Captivate content but with SumTotal LMS.  It's not handling HTML5 content properly.

You need to talk to SumTotal and find out if there is an update for their system that rectifies this issue.

[abhishekk78124895]

What if I want it to be compatible with an older version(internet explorer 9) so, in that case, is there I can do with the codes of the SCORM files. 

[RodWard]

Again, I think you need to speak to the technical people at SumTotal and find out exactly WHAT their system is looking for and has not seen when it triggers this error message.

It seems like their system doesn't know what to do with the very sparse code in a typical HTML5 document.  Earlier versions of HTML usually started off with tags that specified the version of HTML and doctype for what followed.  HTML5 has largely dispensed with all that, which may be giving SumTotal a headache.

If SumTotal can tell you their system is looking for a specific doctype or xml data in the HTML head, then perhaps you can modify the HTML5 template code to accommodate poor old SumTotal (even though that should NOT be necessary).

But my gut feeling is that your particular version of SumTotal is simply an older version build and that SumTotal by now has probably realised they need to get with the times if they want to keep their market in a mobile-driven world and has already produced a newer version of their player which doesn't suffer from this annoying glitch.  (Be prepared to be charged by SumTotal for the upgrade though. They're not in this for love.)

[ThreePuttJoe · Accepted solution]

I ran into this issue. In order to get around it, I had to copy the index_scorm.html file and paste a copy named index.html. That fixed it for us.

[TLCMediaDesign]

That message is generated from Captivate. The issue usually stems from the fact that the Captivate index.html file is running as a child of a page in the LMS that contains the SCORM API and it's document mode is less than 9. A child cannot override the document mode of it's parent, so Captivate shows the message.

This is the line in the index file:

if(document.documentMode < 9)

   {

    document.body.innerHTML = "";

    document.write("The content you are trying to view is not supported in the current Document Mode of Internet Explorer. Change the Document Mode to Internet Explorer 9 Standards and try to view the content again.<br>To change the Document Mode, press F12, click Document Mode: <current mode>, and then select Internet Explorer 9 Standards.");

    return;

   }

To make your course work in the LMS, simply change:

if(document.documentMode < 9)

to:

if(document.documentMode < 0)