Bug issue with version 23.1

[CBKS77.nft]

the updated version does not work for me it loads alright but it does not show the puppet or any image in the scene panel.  it just appear black

[Daniel McKittrick Ramirez]

Can you try the following?

Hold the Shift key and click the beaker icon located at the top right of your screen. Then type 'ModernizedGPUSupport' into the text box and click "disable". 

This will revert back to our older GPU support code path. You might need to quit and relaunch. If that fixes the issue, it would be great to get more information on your GPU hardware and driver. 

Updating your GPU drivers might fix the issue as well. 

[CBKS77.nft]

13-inch, 2020, Four Thunderbolt 3 ports

2 GHz Quad-Core Intel Core i5

16 GB 3733 MHz LPDDR4X

Intel Iris Plus Graphics 1536 MB

I gave up and downgraded to the older beta version which works fine thanks i think il stick to this until the next update 

Again thanks for the help ❤️🙏🏾

[Daniel McKittrick Ramirez]

Would be really helpful if you could try what I suggested to see if that fixes it for you. 

[Jim Acquavella]

It's unlikely we will be able to fix this without your help.  Can you tried to update your graphics driver?

[CBKS77.nft]

thanks alot for the help guys as i predicted tho Character animator is now upgraded with the motion library i love so no need to fix the Beta i actually deleted it.  Thanks again for all the Help and your time spent.

[Jim Acquavella]

As a development team, we use the beta app to help resolve problems before features are released.  The 'ModernizedGPUSupport' feature will remove OpenGL from the product and require you to use DirectX 12 on windows and Metal on the mac.  If you are unable to run with the current beta, you likely won't be able to run a future version of the application as the 'ModernizedGPUSupport' feature is released into the non-Beta build of the application.  Therefore, we would love it if you can provide more details about your configuration.  Can you provide a full system report?  You can DM me, or post them here.