Camera goes in and out.

Forum|Forum|4 years ago
July 14, 2021
1 reply
422 views

Webcam works fine for zoom and other things. All drivers are updated. Adobe rep told was helpful but eventually told me there was nothing they could do since this is a beta. Why would you put out a beta version and invite people to use it when it doesn't even function as it does in your OKSamurai YouTube videos? I have a huge project to do and it looks like I'm going to have to tell my client that I can't deliver because Adobe released something that doesn't perform the basic functions advertised. Livid.

Bug

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CoSA_DaveS

Adobe Employee

Sorry it's not working for you. Can you share a screen recording showing the problem?

Do you need features that are only in the Beta version? If so, which ones in particular?

D

david50B9Author

Known Participant

Thanks for the reply. It's not easy for me to get a screen recording. Just imagine the camera/mic window going black for a second every 2-3 seconds.

I need the body tracking feature for this project. Perhaps I'm being too optimistic using a beta for a gig, but a month ago I was able to rig my character correctly. I broke the rig when I changed layers in the source art and now I can't fix my puppet bc I can't test it since the camera is acting up. I did try un/re/installing the app.

Thanks so much for any advice.

CoSA_DaveS

Adobe Employee

What is your OS version and camera type? What version of Ch Beta are you using? Does it work fine in the non-Beta? (If so, what's the non-Beta version it works fine in?) Have you tried rebooting the system?

Is someone flicking the lights off in the room intermittently? .... just kidding 🙂

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