cannot use pro mode

[sophia_4825]

im new to adobe, i have the 7 day free trial of all apps subscription. i cannot use the pro mode of character animate even though every time i open the application, it says i already have the subcription. ive tried quitting and restarting both the computer and installment to no avail.

[piepie_2801]

did you found out the solution ?im in the same dilemma

[TheOriginalGC]

You have to manually switch from Starter Mode to Pro Mode by clicking on the mode text in the upper right corner of the app. What happens when you do that? Is there an error message?