Character Animator won't create new projects.

[serendipitous_wonder]

Hi community!

I'm having issues creating new projects.

I am receiving an error that tells me the program can't create a folder to save the projects:

"The directory '\\Z95CFVS004\Home Folder\A-C' could not be
created. Please check the validity of the directory path or
parent directory protection or permission rights."

We are using work computers and my documents exists mirrored on a homefolder so I assume my account does not have permission to create a directory for new projects to save.

The folders in Appdata Roaming and Appdata Local had no issues creating Character Animator folders.

Is there a way to bypass this? Maybe change where the projects are saved by default?
I tried to specify that the Character Animator program be installed on a drive I have full access on but it still insist creation projects under my linked documents folder.

Any ideas and thoughts are very much welcome.

[TheOriginalGC]

What OS are you using? By default, the program should be going to the <user>/Documents/Adobe/Character Animator folder. but that's in Windows. Is the program trying to open up a project when you first start? If so, and that is causing the error, you can force the program to go to the home menu instead by holding down the shift key when starting the program.

[serendipitous_wonder]

Hi!

I'm running Windows 11. 

The program is opening the home menue but the option to create or open a project give the error message from the last post.

So unless I'm somehow able to change directory to something othen than "<user>/Documents/Adobe/Character" I don't think I can use the program.

[TheOriginalGC]

Unfortunately, this is a bit outside my area of expertise, but I did a little searching and found this article regarding the Active Directory (AD) in windows: Setup automated Home folders in Active Directory - GaulTech Maybe it applies to your situation? Since you say you are on a work computer, it seems that you might not have full permissions? 

[serendipitous_wonder]

Thank you for the tip! 🙂

Yes sadly im not allowed or able to change my homefolder and un-link it to my default documents directory.

I tried to ask for permission so my account could create the Character Animator folder but no luck 😕 
Do you think there is any other way to specify a location that saves projects?

[TheOriginalGC]

I ran across this while searching. I don't know if this will work or not. Here is a link to the original discussion: Solved: Re: Set local directory of CC Libraries - Page 2 - Adobe Product Community - 7626000

"Alright, since this is still not resolved since 2 years, here is a guide for windows how to circumvent the issue:

Adobe Creative Cloud Libraries writes all the files shared between users to the C drive by default. Our Libraries are about 100GB+ in size, which leads to bottlenecks on low capacity system SSD's.

Here is a guide how to create symlinks to move the Creative Cloud Library to a Cache drive.

You can locate the Creative Cloud Libraries folder at:

C:\Users\[username]\AppData\Roaming\Adobe\Creative Cloud Libraries

1) You will need to close all adobe applications and Cut/move the "Creative Cloud Library" folder to the cache drive of larger capacity.

2) After copying is complete, run the following command :

mklink /D "[Initial location folder path on system drive]" "[folder path where the folder has been copied to]"

Example: mklink /D "C:\Users\Mike\AppData\Roaming\Adobe\Creative Cloud Libraries" "D:\Cache\Adobe Cache\Creative Cloud Libraries"

Dont forget the " for folder links.

You will need to have no folder in the system drive, as the command will create one.

3) All done! When you go into the system drive directory, it will pass all files along to a cache folder.

4) You can do this with other Adobe and Cache-Heavy applications that dont allow cache directory customization."

[serendipitous_wonder]

Thank you for the tip : )

We tried to link the location to a drive we have access to be couldn't get it to work.

We're gonna try to re-download the Beta of Character Animator and see if we can get it to work there as it did before.