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All projects disappeared in Character Animator

New Here ,
Jan 24, 2019 Jan 24, 2019

After being signed out of CC, I signed back in and found all my characters GONE from Character Animator. 

There are no files left.  What happened and how do I recover my work?

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correct answers 1 Correct answer

New Here , Jan 25, 2019 Jan 25, 2019

Thank you, we had tried that and got nothing.  However, we did find the files today--just very strange that they were not listed yesterday.

Appreciate your help!

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LEGEND ,
Jan 24, 2019 Jan 24, 2019

My guess is it created a new project rather than opened old project. Try “open recent projects“ from the menu.

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New Here ,
Jan 25, 2019 Jan 25, 2019

Thank you, we had tried that and got nothing.  However, we did find the files today--just very strange that they were not listed yesterday.

Appreciate your help!

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Adobe Employee ,
Feb 04, 2019 Feb 04, 2019

Hi jarid,

Sorry for your issue. I am glad the issue fixed for you. Would you like to mention where did you find the files?

Thanks,

Shivangi

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Adobe Employee ,
Feb 04, 2019 Feb 04, 2019
LATEST

Thanks for your inputs @alank

Shivangi

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