All projects disappeared in Character Animator

New Here ,
Jan 24, 2019 Jan 24, 2019

Copy link to clipboard

Copied

After being signed out of CC, I signed back in and found all my characters GONE from Character Animator. 

There are no files left.  What happened and how do I recover my work?

Views

428

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Jan 25, 2019 Jan 25, 2019

Thank you, we had tried that and got nothing.  However, we did find the files today--just very strange that they were not listed yesterday.

Appreciate your help!

Likes

Translate

Translate
LEGEND ,
Jan 24, 2019 Jan 24, 2019

Copy link to clipboard

Copied

My guess is it created a new project rather than opened old project. Try “open recent projects“ from the menu.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 25, 2019 Jan 25, 2019

Copy link to clipboard

Copied

Thank you, we had tried that and got nothing.  However, we did find the files today--just very strange that they were not listed yesterday.

Appreciate your help!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 04, 2019 Feb 04, 2019

Copy link to clipboard

Copied

Hi jarid,

Sorry for your issue. I am glad the issue fixed for you. Would you like to mention where did you find the files?

Thanks,

Shivangi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 04, 2019 Feb 04, 2019

Copy link to clipboard

Copied

LATEST

Thanks for your inputs @alank

Shivangi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines