Câmera não fica ativa

Community Beginner ,
Aug 06, 2022 Aug 06, 2022

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Depois que atualizei alguns drivers na minha máquina a câmera do Character, apesar de ser detectada, não fica ativada. Clico na câmera e ela abre e fecha em seguida, informando "aguardando a câmera". Não tenho nenhum outro aplicativo aberto que utiliza a câmera. Já reinstalei o Character e o problema continua. Fui nas configurações do notebook e tudo está correto lá. Preciso saber o que está acontecendo.

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Community Expert ,
Aug 08, 2022 Aug 08, 2022

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When you open up the camera menu, is the correct device selected? Camera Settings.png

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Community Beginner ,
Aug 14, 2022 Aug 14, 2022

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I reinstalled the program and it worked!!!

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Community Beginner ,
Aug 17, 2022 Aug 17, 2022

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Depois de um tempo que reinstalei o programa, o problema voltou a aparecer. Já uso esse programa nesse computador há mais de 3 anos. Nunca tinha acontecido esse problema. Tenho a versão Beta do Character e o problema aparece nele também. No painel está tudo ok. Ligo a câmera no painel e ela desliga logo em seguida, informando que está aguardando a câmera. Alguém pode me ajudar? Veja as imagens em anexo!!!

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Community Expert ,
Aug 18, 2022 Aug 18, 2022

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To begin trouble shooting, let's make sure that the camera is working in other programs. What happens when you do that? Secondly, know that Character Animator does not like to share the camera, so make sure that other apps like Zoom are not running when you use the program.

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Community Beginner ,
Aug 18, 2022 Aug 18, 2022

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Olá!

Com certeza já testei a câmera e está funcionando. No Character ela até abre e fecha em seguida. Veja no anexo. Não sou amadora. Será um conflito de driver? 

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Community Expert ,
Aug 18, 2022 Aug 18, 2022

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I honestly don't know. I'm hoping one of the more technically minded people here might have a suggestion. If it is a driver problem then you would have to do a thorough uninstall that involves removing the old drivers before re-installing the software. The only other thing I can think of is downloading the beta version of the software from the Creative Cloud desktop.

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Community Beginner ,
Aug 18, 2022 Aug 18, 2022

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Já tenho a versão Beta instalada e acontece o mesmo problema nessa versão.

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