Crash to Desktop When Entering Rig - 2.0.1 (Build 8) (PC)

[kingschurchwirral]

My first chance at properly experimenting with Ch.

I created a simple puppet in AI using your downloadable template. Imported fine, Record shows puppet moving, mouth, eyes, etc. Responding to webcam and microphone.

Go into Rig to make adjustments, and as soon as I click on an adjustment it crashes to desktop, no freezing, no error message, nothing in Task Manager to show that Ch is still running.

The crash creates 3 files:

Character Animator2BlockRecovery

Character Animator.exe.16152.dmp

Character Animator2FileRecovery.xml

The same also happens with the template puppets; blank face, red monster and sticky, even the Frankenstein introduction puppets (possibly more I didn't try).

It seems to happen on both PSD and AI based puppets.

I have tried reinstalling Ch, I have tried wiping all traces of Ch and cleaned the registry, restarting the PC, I have tried reinstalling Illustrator. I have also tried updating my nVidia gfx drivers and all other drivers.

All other Adobe programs seem to work fine (at least, the ones I use)

Any help would be appreciated. Thanks

Specs if you need them:

i7 8750H Coffee Lake based laptop

Windows 10 Home x64

GTX 1060 Max-Q 6GB on driver version 419.35

16GB Ram DDR4

SSD + HDD

Built in display + External monitor in Extend mode.

EDIT Just tried Ch 2.0 (Build 257), same issue.

EDIT 2: Just tried 1.5 (Build 138), and it worked once with Chloe, but after reloading, it crashes in the same way.

EDIT 3: Beta crashes the same way too.

FURTHER EDITS:

- Tested with a single monitor instead of dual/extended configuration. Still the same problem.

- Event Viewer says the issue is with a part of nVidia's driver package:

Details below:

Log Name:	Application
Source:	Application Error
Date:	07/03/2019 12:59:27
Event ID:	1000

Task Category: (100)

Level:	Error
Keywords:	Classic
User:	N/A
Computer:	DELL-LAPTOP

Description:

Faulting application name: Character Animator.exe, version: 2.0.1.8, time stamp: 0x5bfc35db

Faulting module name: nvoglv64.dll, version: 25.21.14.1935, time stamp: 0x5c78d522

Exception code: 0xc0000005

Fault offset: 0x0000000000af7446

Faulting process id: 0x3aa0

Faulting application start time: 0x01d4d4e4c513a07e

Faulting application path: C:\Program Files\Adobe\Adobe Character Animator CC 2019\Support Files\Character Animator.exe

Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_29a377e944363297\nvoglv64.dll

Report Id: 0831e4bd-9033-47f7-8b86-cd87bd5a6913

Faulting package full name:

Faulting package-relative application ID:

	<Provider Name="Application Error" />
	<EventID Qualifiers="0">1000</EventID>
	<Level>2</Level>
	<Task>100</Task>
	<Keywords>0x80000000000000</Keywords>
	<TimeCreated SystemTime="2019-03-07T12:59:27.166866000Z" />
	<EventRecordID>118739</EventRecordID>
	<Channel>Application</Channel>
	<Computer>DELL-LAPTOP</Computer>
	<Security />

  </System>

  <EventData>

	<Data>Character Animator.exe</Data>
	<Data>2.0.1.8</Data>
	<Data>5bfc35db</Data>
	<Data>nvoglv64.dll</Data>
	<Data>25.21.14.1935</Data>
	<Data>5c78d522</Data>
	<Data>c0000005</Data>
	<Data>0000000000af7446</Data>
	<Data>3aa0</Data>
	<Data>01d4d4e4c513a07e</Data>
	<Data>C:\Program Files\Adobe\Adobe Character Animator CC 2019\Support Files\Character Animator.exe</Data>
	<Data>C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_29a377e944363297\nvoglv64.dll</Data>
	<Data>0831e4bd-9033-47f7-8b86-cd87bd5a6913</Data>
	<Data>
	</Data>
	<Data>
	</Data>

[kingschurchwirral · Accepted solution]

OK, solved it. Posting how in case anyone has a similar problem.

As the issue seemed to relate to the nVidia DLL nvoglv64.dll, I tried running DDU to completely remove the installed nVidia drivers. Restarted and so far so good with the default Windows drivers. Installed the up to date nVidia drivers and that works great too. No crashes so far.

I can only assume that numerous driver upgrades have left incompatible remnants along the way. A clean slate install seems to have worked, so far.

[cheddarsuave]

Hi, I was super relieved to come across your thread here, as it perfectly describes the crashes I've been having too (and we seem to have nearly identical hardware specs...I have a Dell G5 5587 laptop).

I went through and completely uninstalled my nvidia drivers using DDU as you recommended. Before testing Character Animator again, I re-installed the nvidia drivers (currently "Creator Ready Drivers" version 419.67) since you said it worked fine for you.

Sadly, I'm still getting the exact same type of mysterious crashes when clicking on the "Rig" workspace button. The program just disappears with no popup or error message whatsoever.

Is it still working for you? Anyone else know of a permanent solution? Ch is currently unusable for me as it stands

[kristofferh89]

Same here, still crashes.

[kingschurchwirral]

Sorry for the late reply, I must have missed the email.

Yes, still working for me.

My laptop is also a Dell G5 5587.

My current Nvidia versions are below if that helps:

[Display]

Operating System:    Windows 10 Home, 64-bit

DirectX version:    12.0

GPU processor:        GeForce GTX 1060 with Max-Q Design

Driver version:        430.86

Driver Type:        Standard

Direct3D API version:    12

Direct3D feature level:    12_1

CUDA Cores:        1280

Core clock:        1265 MHz

Memory data rate:    8.01 Gbps

Memory interface:    192-bit

Memory bandwidth:    192.19 GB/s

Total available graphics memory:    14233 MB

Dedicated video memory:    6144 MB GDDR5

System video memory:    0 MB

Shared system memory:    8089 MB

Video BIOS version:    86.06.6F.00.49

[Components]

nvui.dll        8.17.14.3086        NVIDIA User Experience Driver Component

nvxdplcy.dll        8.17.14.3086        NVIDIA User Experience Driver Component

nvxdbat.dll        8.17.14.3086        NVIDIA User Experience Driver Component

nvxdapix.dll        8.17.14.3086        NVIDIA User Experience Driver Component

nvCplUIR.dll        8.1.940.0        NVIDIA Control Panel

nvCplUI.exe        8.1.940.0        NVIDIA Control Panel

nvWSSR.dll        26.21.14.3086        NVIDIA Workstation Server

nvWSS.dll        26.21.14.3086        NVIDIA Workstation Server

nvViTvSR.dll        26.21.14.3086        NVIDIA Video Server

nvViTvS.dll        26.21.14.3086        NVIDIA Video Server

nvDispSR.dll        26.21.14.3086        NVIDIA Display Server

NVMCTRAY.DLL        26.21.14.3086        NVIDIA Media Center Library

nvDispS.dll        26.21.14.3086        NVIDIA Display Server

nvDevToolS.dll        26.21.14.3086        NVIDIA 3D Settings Server

PhysX        09.19.0218        NVIDIA PhysX

NVCUDA.DLL        26.21.14.3086        NVIDIA CUDA 10.2.120 driver

nvGameSR.dll        26.21.14.3086        NVIDIA 3D Settings Server

nvGameS.dll        26.21.14.3086        NVIDIA 3D Settings Server

I use the drivers from Nvidia, not the ones from Dell.

On a potentially related note, not long after, I started seeing some real issues with the laptop, isolating it to some of the recent wifi drivers from Dell. They completely, but subtly, messed the whole system up, to the point I was ending up with BSOD, and had to do a factory restore to sort it. Uninstalling/altering/rollback/system restore just didn't sort it.

It just seemed to affect everything, crashes, frame rate losses, severe overheating, internet speed crippling, random shutdowns, etc. including gfx card operations, games would be less than a quarter of their normal framerate. So if you have updated your wifi drivers since March, it may be related.

Hope that helps.