My first chance at properly experimenting with Ch.
I created a simple puppet in AI using your downloadable template. Imported fine, Record shows puppet moving, mouth, eyes, etc. Responding to webcam and microphone.
Go into Rig to make adjustments, and as soon as I click on an adjustment it crashes to desktop, no freezing, no error message, nothing in Task Manager to show that Ch is still running.
The crash creates 3 files:
The same also happens with the template puppets; blank face, red monster and sticky, even the Frankenstein introduction puppets (possibly more I didn't try).
It seems to happen on both PSD and AI based puppets.
I have tried reinstalling Ch, I have tried wiping all traces of Ch and cleaned the registry, restarting the PC, I have tried reinstalling Illustrator. I have also tried updating my nVidia gfx drivers and all other drivers.
All other Adobe programs seem to work fine (at least, the ones I use)
Any help would be appreciated. Thanks
Specs if you need them:
i7 8750H Coffee Lake based laptop
Windows 10 Home x64
GTX 1060 Max-Q 6GB on driver version 419.35
16GB Ram DDR4
SSD + HDD
Built in display + External monitor in Extend mode.
EDIT Just tried Ch 2.0 (Build 257), same issue.
EDIT 2: Just tried 1.5 (Build 138), and it worked once with Chloe, but after reloading, it crashes in the same way.
EDIT 3: Beta crashes the same way too.
- Tested with a single monitor instead of dual/extended configuration. Still the same problem.
- Event Viewer says the issue is with a part of nVidia's driver package:
Task Category: (100)
Faulting application name: Character Animator.exe, version: 22.214.171.124, time stamp: 0x5bfc35db
Faulting module name: nvoglv64.dll, version: 126.96.36.1995, time stamp: 0x5c78d522
Exception code: 0xc0000005
Fault offset: 0x0000000000af7446
Faulting process id: 0x3aa0
Faulting application start time: 0x01d4d4e4c513a07e
Faulting application path: C:\Program Files\Adobe\Adobe Character Animator CC 2019\Support Files\Character Animator.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_29a377e944363297\nvoglv64.dll
Report Id: 0831e4bd-9033-47f7-8b86-cd87bd5a6913
Faulting package full name:
Faulting package-relative application ID:
|<Provider Name="Application Error" />|
|<TimeCreated SystemTime="2019-03-07T12:59:27.166866000Z" />|
|<Data>C:\Program Files\Adobe\Adobe Character Animator CC 2019\Support Files\Character Animator.exe</Data>|
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OK, solved it. Posting how in case anyone has a similar problem.
As the issue seemed to relate to the nVidia DLL nvoglv64.dll, I tried running DDU to completely remove the installed nVidia drivers. Restarted and so far so good with the default Windows drivers. Installed the up to date nVidia drivers and that works great too. No crashes so far.
I can only assume that numerous driver upgrades have left incompatible remnants along the way. A clean slate install seems to have worked, so far.
Hi, I was super relieved to come across your thread here, as it perfectly describes the crashes I've been having too (and we seem to have nearly identical hardware specs...I have a Dell G5 5587 laptop).
I went through and completely uninstalled my nvidia drivers using DDU as you recommended. Before testing Character Animator again, I re-installed the nvidia drivers (currently "Creator Ready Drivers" version 419.67) since you said it worked fine for you.
Sadly, I'm still getting the exact same type of mysterious crashes when clicking on the "Rig" workspace button. The program just disappears with no popup or error message whatsoever.
Is it still working for you? Anyone else know of a permanent solution? Ch is currently unusable for me as it stands
Same here, still crashes.
Sorry for the late reply, I must have missed the email.
Yes, still working for me.
My laptop is also a Dell G5 5587.
My current Nvidia versions are below if that helps:
Operating System: Windows 10 Home, 64-bit
DirectX version: 12.0
GPU processor: GeForce GTX 1060 with Max-Q Design
Driver version: 430.86
Driver Type: Standard
Direct3D API version: 12
Direct3D feature level: 12_1
CUDA Cores: 1280
Core clock: 1265 MHz
Memory data rate: 8.01 Gbps
Memory interface: 192-bit
Memory bandwidth: 192.19 GB/s
Total available graphics memory: 14233 MB
Dedicated video memory: 6144 MB GDDR5
System video memory: 0 MB
Shared system memory: 8089 MB
Video BIOS version: 86.06.6F.00.49
nvui.dll 188.8.131.5286 NVIDIA User Experience Driver Component
nvxdplcy.dll 184.108.40.20686 NVIDIA User Experience Driver Component
nvxdbat.dll 220.127.116.1186 NVIDIA User Experience Driver Component
nvxdapix.dll 18.104.22.16886 NVIDIA User Experience Driver Component
nvCplUIR.dll 8.1.940.0 NVIDIA Control Panel
nvCplUI.exe 8.1.940.0 NVIDIA Control Panel
nvWSSR.dll 22.214.171.12486 NVIDIA Workstation Server
nvWSS.dll 126.96.36.19986 NVIDIA Workstation Server
nvViTvSR.dll 188.8.131.5286 NVIDIA Video Server
nvViTvS.dll 184.108.40.20686 NVIDIA Video Server
nvDispSR.dll 220.127.116.1186 NVIDIA Display Server
NVMCTRAY.DLL 18.104.22.16886 NVIDIA Media Center Library
nvDispS.dll 22.214.171.12486 NVIDIA Display Server
nvDevToolS.dll 126.96.36.19986 NVIDIA 3D Settings Server
PhysX 09.19.0218 NVIDIA PhysX
NVCUDA.DLL 188.8.131.5286 NVIDIA CUDA 10.2.120 driver
nvGameSR.dll 184.108.40.20686 NVIDIA 3D Settings Server
nvGameS.dll 220.127.116.1186 NVIDIA 3D Settings Server
I use the drivers from Nvidia, not the ones from Dell.
On a potentially related note, not long after, I started seeing some real issues with the laptop, isolating it to some of the recent wifi drivers from Dell. They completely, but subtly, messed the whole system up, to the point I was ending up with BSOD, and had to do a factory restore to sort it. Uninstalling/altering/rollback/system restore just didn't sort it.
It just seemed to affect everything, crashes, frame rate losses, severe overheating, internet speed crippling, random shutdowns, etc. including gfx card operations, games would be less than a quarter of their normal framerate. So if you have updated your wifi drivers since March, it may be related.
Hope that helps.