Internal error code: (562782346:687+11) assertion failed!

Explorer ,
Dec 18, 2017 Dec 18, 2017

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Duplicated a scene with nine puppets twice so I could separate them into different scenes. When I went to delete some of the puppets from the timeline, all the puppets disappeared from the timeline, but the recordings I made remained. And all nine puppets were still in the scene...couldn't delete them. I tried opening up the original scene, then opened one of the duplicate scenes--that's when I got this message

Screen Shot 2017-12-18 at 7.48.41 PM.png

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Adobe Employee , Dec 20, 2017 Dec 20, 2017

Yikes yeah, seems like a bug. If you go back in your history panel to before the duplication and restart the app, does it work again?

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Adobe Employee ,
Dec 20, 2017 Dec 20, 2017

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Yikes yeah, seems like a bug. If you go back in your history panel to before the duplication and restart the app, does it work again?

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Explorer ,
Dec 20, 2017 Dec 20, 2017

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That worked, but I ended up starting over, so I'm abandoning that scene.

I realized after I'd already put all nine puppets into the one scene that I wouldn't have enough control over how the scene could be edited in Premiere. I thought I could duplicate it and delete some of the puppets in each scene--leaving three per scene. Another thing that could have triggered the error was that I duplicated the original scene once, deleted three puppets, changed the name of the scene and then duplicated the duplicate (rather than making two duplicates of the original).

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Adobe Employee ,
Dec 20, 2017 Dec 20, 2017

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Ah good to know - thanks for the steps. Yeah, personally I almost always do 1 puppet per scene and composite them later in AE or PR.

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