Newtek NDI plugin not available in Character Animator

[JohnnyOmaha]

Hey all, installing the NDI tools and nothing is showing up with CC2020. 

I've attempted all the fixes listed here: https://community.adobe.com/t5/character-animator/ndi-doesn-t-show-up-in-character-animator/m-p/9179... 

But still not seeing the NDI plugins anywhere on the CC file system. 

Is there a bug with NDI and 2020?

[Jeff Almasol]

Are you on Windows or macOS?

Do you only have Character Animator installed, or also another app like Premiere Pro or After Effects?

[Dan Ramirez]

"Is there a bug with NDI and 2020?"
Not that I know of.

Like Jeff said, we'll need to know Mac vs. Win to help troubleshoot. If you're on Windows, try using NDI Test Patterns and NDI Video Monitor to see if NDI is working on your system outside of Adobe. On Mac, NDI Scan Converter should be able to send a signal to NDI Video Monitor as well.

Feel free to contact me directly through a forum DM.

Thanks,

Dan R. 
CH QA

Topics

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[JohnnyOmaha]

Will double check that ndi scan patterns are working Dan, thanks

[JohnnyOmaha]

Hey Dan - tested the test patterns (ha!) and working great between the two windows machines. 

[edward_mann]

whare can i find NDI TEST for mac i have tha same problem i get black window in ndi monitor thanks

[JohnnyOmaha]

Hey team, apologies on not putting my OS! Running Windows 10.

I've got premiere, after effects, audition, pretty much the rest of the suite installed.

There was a thread that said that premiere needed to be installed and it was already installed (as we're the rest). When I go into the folder where the plugins are, no .prm files to be found at all for character animator or for either of the other two apps that I know are NDI compatible.

Sorry for the jumble, replying on mobile to maybe get the gears turning.

[Dan Ramirez]

No problem!

Stay tuned. It looks like we've got an in house repro on a clean Windows VM.
Thanks.

[JohnnyOmaha]

Thanks Daniel! Was going crazy thinking it was just me! I'm blown away by the responsiveness of you guys! Thank you for everything you do!

[ghilliesg]

Has there been any updates to the solution on this? I am struggling to get the NDI option in the live output section on Charcter Animator

[Dennis Ball]

Same issue. I'm scouring every thread for information on this! On WIndows 10, with no NDI plugins (or anything but the dummy file) in my Mediacore folder. I have installed NDI, NDI plugin for Obs and NDI tools. I see NDI is releasing a Creative Cloud compatiable version next month. Right now I am just trying to figure our what files I need to put in the directory. And where they might be.

Thanks all!

[alank99101739]

I installed Newtek NDI Toolkit from memory (Windows 10). It Just Worked after that... but it was a few years back

[alank99101739]

Here is a video from my vintage https://youtu.be/UmNpU_k94Gk

[Jeff Almasol]

NDI 5 was recently released (https://ndi.tv/). If you install NDI Tools from this updated version, does it make any difference?

[Kinthamen]

I installed NDI 5 and am having the same issue on Windows 10.

[Kinthamen · Accepted solution]

I'll reply to myself. I had to install either Adobe Premiere Pro or Adobe After Effects first and then reinstall NDI Tools to get it to work for Character Animator.

My best guess is that only those two applications will trigger the plugin installation when running the NDI Tools installer. Once it installs though, it shows on the other apps too. I suspect that this is the solution to the older version too.

Hope this helps someone out.

[Jeff Almasol]

Thanks for sharing that. Yeah, it sounds like it's an inssue with the NDI Tools installer not recognizing the latest Windows Registry entries that indicator where to place the NDI plugin on disk. The plugin gets placed in a shared locations so that Ae and Pr can also use it, and maybe their installer is only aware of the registry entries that they create. I'm glad there's this workaround. Thanks for sharing it.

[Diseño30864126r5oj]

I'm struggling with this NDI issue, and Character Animator isn't showing up. What am I missing? I've already installed After and Premier, so I get the option to output NDI in Character, but that's it. The options don't appear in NDI.

[TheOriginalGC]

Are you running on a Mac or Windows?

[Diseño30864126r5oj]

Windows 10

[TheOriginalGC]

I'm running Windows 11, so I'm not sure if that makes a difference. I can see NDI in the CH preferences, but when I click on the gear icon, the pop-up window tries to open, but does not succeed. But I do see output when I select CH as a source in their Webcam app and when I try to use it in Zoom. All I can suggest is posting on the NDI forum to see if anyone over there has an answer for you.

[Diseño30864126r5oj]

Thanks. I will do that.