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Manoj36229141q88d
Inspiring
May 2, 2024
Answered

Activate license for ColdFusion 2023

  • May 2, 2024
  • 3 replies
  • 3848 views

Hello,

 

I have installed CF 2023 with a trail edition  which turned out to be developer edition.

 

and now currently have a license for enterprise.

 

I'm not quite sure how to convert the developer edition to enterprise. as ,  when I'm trying to activate the license from CF admin console --> license & activation. it shows "Please enter a valid serial number."

 

I'm thinking I should have a separate installer for enterprise edition? register the CF product with the license to get the installer?

 

Can someone provide guidance on how this would work to go with an enterprise edition? 

 

Thanks.

    Correct answer Manoj36229141q88d

    Finally, I was able to activate the license using offline activation (still not sure why it failed although I had internet access ).

     

    anyways, this link prolly might be helpful for someone who doesn't see Generate Activation Request. under "License & Activation".

    Also, I felt the instructions might have to be more clear to understand. but, anyways, this is what I did --> https://coldfusion.adobe.com/2024/02/cf2023-offline-activation/

     

    Thanks.

    3 replies

    Priyank Shrivastava.
    Community Manager
    Priyank Shrivastava.Community Manager
    Community Manager
    May 3, 2024

    @Manoj36229141q88d  Kindly open a ticket with my team at cfsup@adobe.com. We will take care of this issue.

    Thanks, Priyank Shrivastava
    Charlie Arehart
    Community Expert
    Charlie ArehartCommunity Expert
    Community Expert
    May 3, 2024

    While your stepping in to offer help is good to see, Priyank, it would have been helpful to hear from Manoj on what I'd asked above. It may help others reading this or finding it in the future.

     

    Indeed, I hope you or Manoj will inform us of the ultimate resolution. 

    /Charlie (troubleshooter, carehart. org)
    Priyank Shrivastava.
    Community Manager
    Priyank Shrivastava.Community Manager
    Community Manager
    May 9, 2024

    Hi Charlie,

     

    I will update the thread with the resolution. My colleague is working with Manoj.

    Thanks, Priyank Shrivastava
    Charlie Arehart
    Community Expert
    Charlie ArehartCommunity Expert
    Community Expert
    May 2, 2024

    There is no separate installer, only one. And yes, during that install you could have put in the serial number. You did not. 

     

    And so the page you point to is where you would now enter that serial number. You seem to doubt/question if that's what you should do. Have you tried it?

    /Charlie (troubleshooter, carehart. org)
    Charlie Arehart
    Community Expert
    Charlie ArehartCommunity Expert
    Community Expert
    May 2, 2024

    Dave and I were writing at the same time, but I do still stand by what I said. 🙂 And I look forward to hearing how things go, Manoj. 

    /Charlie (troubleshooter, carehart. org)
    Charlie Arehart
    Community Expert
    Charlie ArehartCommunity Expert
    Community Expert
    May 2, 2024

    @Dave Watts  @Charlie Arehart  thanks for the response. well,  I tried to activate the license multiple times but it says invalid serial number".  may be need to check with the sales rep or open a ticket(doing as we speak). 

    @Charlie Arehart  glad you responded. I found an article of yours. not quite sure if I understood it correctly. please see the highlighted in the screenshot below.

     


    Let's address both points:

     

    1) First, about it saying you offered an invalid serial number: you say above that this is CF2023. Are you entering a serial number that you were given for use with CF2023? Or might you be trying a license you had used for CF2021 or earlier? That would not work. 

     

    And does the serial number start with 1187- or 1185- ? If not, that's some non-CF serial number. If that happened, where did you get the license? In an email? from an Adobe web site? If you paid Adobe for a license (and you were the one who paid), you should find it at https://account.adobe.com/products, or perhaps at the older https://licensing.adobe.com/. 

     

    2) As for what that screenshot (from my talk) is saying, it's simply indicating how while you were running CF as the Trial and now as the Developer edition, there is no "activation"--because there is no license entered when running in those modes.

     

    (FWIW, if one enters a license and it IS activated, but later somehow Adobe deems the license should be DEactivated, then you would see you were back to the Developer edition.)

    /Charlie (troubleshooter, carehart. org)
    D
    Community Expert
    Dave WattsCommunity Expert
    Community Expert
    May 2, 2024

    In my experience with previous CF versions, there's one installer for all versions: trial, developer, standard, enterprise. I don't think that's changed with 2023. In those previous versions, the trial version runs for 30 days, and then becomes the developer version. You should be able to install a valid serial number to convert trial or developer to standard or enterprise, or standard to enterprise.

     

    In your case, this doesn't seem to be working. I'd open a support ticket or send an email to cfsup@adobe.com.

     

    Dave Watts, Eidolon LLC

    Dave Watts, Eidolon LLC
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