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Activate license for ColdFusion 2023

Forum|Forum|1 year ago
May 2, 2024
3 replies
3834 views

Hello,

I have installed CF 2023 with a trail edition which turned out to be developer edition.

and now currently have a license for enterprise.

I'm not quite sure how to convert the developer edition to enterprise. as , when I'm trying to activate the license from CF admin console --> license & activation. it shows "Please enter a valid serial number."

I'm thinking I should have a separate installer for enterprise edition? register the CF product with the license to get the installer?

Can someone provide guidance on how this would work to go with an enterprise edition?

Thanks.

Correct answer Manoj36229141q88d

Finally, I was able to activate the license using offline activation (still not sure why it failed although I had internet access ).

anyways, this link prolly might be helpful for someone who doesn't see Generate Activation Request. under "License & Activation".

Also, I felt the instructions might have to be more clear to understand. but, anyways, this is what I did --> https://coldfusion.adobe.com/2024/02/cf2023-offline-activation/

Thanks.

Priyank Shrivastava.

Community Manager

@Manoj36229141q88d Kindly open a ticket with my team at cfsup@adobe.com. We will take care of this issue.

Thanks, Priyank Shrivastava

Charlie Arehart

Community Expert

While your stepping in to offer help is good to see, Priyank, it would have been helpful to hear from Manoj on what I'd asked above. It may help others reading this or finding it in the future.

Indeed, I hope you or Manoj will inform us of the ultimate resolution.

/Charlie (troubleshooter, carehart. org)

Priyank Shrivastava.

Community Manager

Hi Charlie,

I will update the thread with the resolution. My colleague is working with Manoj.

Thanks, Priyank Shrivastava

Charlie Arehart

Community Expert

There is no separate installer, only one. And yes, during that install you could have put in the serial number. You did not.

And so the page you point to is where you would now enter that serial number. You seem to doubt/question if that's what you should do. Have you tried it?

/Charlie (troubleshooter, carehart. org)

Charlie Arehart

Community Expert

Dave and I were writing at the same time, but I do still stand by what I said. 🙂 And I look forward to hearing how things go, Manoj.

/Charlie (troubleshooter, carehart. org)

Charlie Arehart

Community Expert

@Charlie Arehart , our serial number starts with 1185. I tried giving the serial number at the time of installation with full edition. but, it has given me developer edition. and yes, this is a serial no for CF 2023 which was obtained from our vendor.

@Priyank Shrivastava. , I did open a support ticket and waiting to hear back from them.

As I'd noted below last week, it will certainly be interesting to hear how this all resolves.

In the meantime, one last suggestion: look in the cf logs folder.. Do you have a license.log? If so, check what it's reporting.

/Charlie (troubleshooter, carehart. org)

D

Dave Watts

Community Expert

In my experience with previous CF versions, there's one installer for all versions: trial, developer, standard, enterprise. I don't think that's changed with 2023. In those previous versions, the trial version runs for 30 days, and then becomes the developer version. You should be able to install a valid serial number to convert trial or developer to standard or enterprise, or standard to enterprise.

In your case, this doesn't seem to be working. I'd open a support ticket or send an email to cfsup@adobe.com.

Dave Watts, Eidolon LLC

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