An error has occurred while installing the package pmtagent. Please check logs for more details

[Chera37224950j2rb]

Name: pmtagent

Description: The pmtagent package helps you configure ColdFusion with Performance Monitoring Toolset

I find this error during installing this package. 

Help me asap!

[BKBK]

Try to uninstall the pmtagent package, and then reinstall it. There now follows an example. (I shall assume that your ColdFusion version is 2021 and your Operating System is Windows):

Open the command prompt (CMD) as administrator. Use the DOS command CD to navigate to C:\ColdFusion2021\cfusion\bin.  Type cfpm and press ENTER. The cfpm promt should then appear.

Do the following in succession:

• Type uninstall pmtagent and press ENTER. 
• (when the cfpm prompt reappears) Type install pmtagent and press ENTER. 

[Chera37224950j2rb]

I have installed ColdFusion Standard 2023. I already reinstalled a few times. The error keep coming out.

[Chera37224950j2rb]

In addition, I already updated ColdFusion Standard 2023 release 7 from release 5.

[Priyank Shrivastava.]

Hi,

Have you installed any update recently and after this you encountered this problem or is it a fresh install?

[Chera37224950j2rb]

This is fresh installation. ColdFusion Standard 2023.

[Priyank Shrivastava.]

Hi @Chera37224950j2rb  I pinged you my email in DM, please send an email to me. I will work with you.

[darryl.banks]

I am having this same issue

[Charlie Arehart]

Please see my reply as a new thread below. 

[Charlie Arehart]

To those reporting getting this error (Chera and Daryl), please consider some follow-up questions to help us help you:

1) When are you getting the error: as a message in the admin or one you're just finding in your logs?

2) In either case, does the error happen when you DO something in the admin, or is it just appearing at startup? Or do you find something else is triggering it? 

3) Do you really even need the pmtagent package? If you have not setup the cf PMT tool (separately installed, and which would run as its own service and must be configured to monitor this cf instance), then you don't NEED this pmtagent service.  That may help you to let this error go. 

4) Finally, when you look at the cf admin "package management" page, and its "available packages" list, is this listed there? And are there any other packages listed there which you'd expect SHOULD have been installed? If so, that might show this to be a bigger problem than just the pmt (which feeds back into my first question here). 

Hope that's helpful.