Broken cfchart in CF 2023 after updating to Update 7

[james_0128]

Hello,

We are using ColdFusion 2023 Standard edition. We have an application which contains a CFCHART that worked when CF 2023 was on Update 6. However, now that we have updated to Update 7, the CFCHART no-longer works and is instead showing a red X.

The CFCHART is within a CFSAVECONTENT which is then CFOUTPUTed into a CFDOCUMENT so that a PDF can be created. If I remove the CFSAVECONTENT, the CFCHART does display correctly.

The CFCHART is in JPG format, but changing the format does not cause the CFCHART to display, only removing the CFSAVECONTENT. However, I do not want to remove the CFSAVECONTENT because I want the overall PDF format.

Please let me know what additional information I can provide to help you help me.

Thank you very much for your time, expertise, and help.

[AbhishekJha]

Hi @james_0128, Please reach out to us at cfsup@adobe.com

Thanks,

Abhishek

[BKBK]

ColdFusion 2023 is currently at Update 13. If you're on update 6,  I will recommend that you upgrade to Update 13, not to Update 7.

After all, ColdFusion's updates are cumulative. This means that Update 13 includes Updates 7, 8, 9, 10, 11 and 12.

[james_0128]

Oh yes, absolutely!

I know we are VERY behind... We were going through each Update one-by-one fixing what was broken first, then moving on to the next Update once everything was resolved and stable. Once we figure out how to solve this CFCHART issue, we will continue with the Updates.

Thank you, BKBK!

[BKBK]

What is the point in "going through each update one-by-one"? In so doing you will increase, significantly, the chances of errors.

Please forgive me for repeating: you can update ColdFusion 2023 in one go from update 6 or 7 to update 13.  ColdFusion updates are cumulative, so Update 13 will include all the previous updates.