Can anyone help or suggest?

[scottt49372878]

We were running the 2016 trial, which expired.  Our application is currently a bit crippled. Now trying buy the 2016 version or extend our trial (a week or so) until we have time to plan a migration to 2018.  We have already purchased 2018.  Any help would be fantastic.  I have spend over 3 hours trying to reach someone to talk to.  Submitted a support request via chat and they said I may not receive a call back until tomorrow.

Scott T.

[rahul_u]

You have a retail license which is not eligible for downgrade to CF2016.

We have asked one of the re-seller to contact you for volume license. You can return your existing retail license and buy a new volume license and ask for downgrade on cf.install@adobe.com