ColdFusion 2023 Activation error

[Max V.K.]

Hello,

After entering the ColdFusion license key getting below error as described here

https://helpx.adobe.com/coldfusion/using/coldfusion-licensing-activation.html.

However, https://coldfusion.adobe.io is not accessable from anywhere. Is it a valid URL.

We have other servers on the Network that have no issue but for some reason this one server reverts back to Development. And logs have below. Any suggestions as far as what can cause this? Thank you.

"Error","http-nio-8500-exec-3","01/20/25","16:12:34",cfadmin,"Unable to reach Adobe Licensing server."

"Error","Timer-6","01/20/25","16:12:39",,"Cannot establish the authenticity of the server. Check your system time."

"Information","Timer-6","01/20/25","16:12:46",,"The server is still offline and the grace period has ended. The server has reverted to the Trial or Developer mode."

Thank you.

Max K.

[AbhishekJha]

@Max V.K.  Can you follow the offline activation steps are per the article:https://helpx.adobe.com/coldfusion/using/coldfusion-licensing-activation.html

Yes, the URL's are valid.

Thanks,

Abhishek

[Charlie Arehart]

Max, what do you get when you visit that url (https://coldfusion.adobe.io) in a browser on the server (or using a commandline tool like curl or wget)? Does it hang? Or more important, what about when it's called from a cfhttp within a cf page?  A hang could mean that your server either has no internet access, or a firewall is blocking outbound access to that domain/url. 

And Abishek, as I try that url (https://coldfusion.adobe.io) right now in a browser in my phone, it DOES respond, but it returns a 404. I don't recall if it's responded differently, previously. Do you know if this is what it SHOULD be responding with, when called as a get from a browser that can reach that domain? 

[Max V.K.]

Hello Charlie,

THank you for your response. We getting below 404 and yes investigating if it is fire wall. Just not sure why only this one server..:

404 Not Found

---

openresty

[Charlie Arehart]

The 404 won't be a firewall issue on your end. And again I'm getting it, too. Can you try it from servers that are activated?  That could have been done days ago. I'm not sure how often it checks, from those.

And bkbk, since you're here can you report if you get a 404 as well? 

[Max V.K.]

The server in question has below in the license log:

it appears this way since around 11/04/2024

"Error","http-nio-8500-exec-8","01/21/25","10:09:10",cfadmin,"Unable to reach Adobe Licensing server."
"Error","http-nio-8500-exec-8","01/21/25","10:09:10",cfadmin,"Unable to reach Adobe Licensing server."
"Error","Timer-12","01/21/25","10:09:14",,"Cannot establish the authenticity of the server. Check your system time."
"Information","Timer-12","01/21/25","10:09:21",,"The server is still offline and the grace period has ended. The server has reverted to the Trial or Developer mode."

I checked other Intranet servers they look similar, one (on exteranl end) i found last reported below:

"Information","main","01/09/25","21:06:40",,"The server is back online. The grace period has ended and the server will now switch to the Enterprise mode."

[BKBK]

And bkbk, since you're here can you report if you get a 404 as well? 

By Charlie Arehart

Sure.

[BKBK]

@Max V.K. , you could try to activate ColdFusion 2023 programmatically.

[Priyank Shrivastava.]

@Max V.K.  When you get the message you shared in the first screenshot, Can you please check if you have a button to generate the JSON file?

[Max V.K. · Accepted solution]

Eventually contacted Adobe. It appears that the Virtual Core License's requirements to be always online somehow interfered with either the firewall or something else. We had to get a different activation setup.

[BKBK]

@Priyank Shrivastava. , thanks for returning to share the result.