Is ColdFusion support and maintenance worth paying for?

Forum|Forum|16 years ago
November 17, 2009
2 replies
773 views

We are currently paying thousands of dollars a year for CF support and maintenance for several servers. I don't think we've ever called support and we only upgrade the software every couple of years. Is it really worth paying for the support and maintenance subscription every year? We'd still get patches if we don't pay for maintenance, right?

Also, could we start the subscription again the next year if we stopped for a year?

Any thoughts?

Thanks.

This topic has been closed for replies.

T

TLC-IT

Inspiring

Who needs support ... when you've got access to wonderful folks like ...

us?

BKBK

Community Expert

We are currently paying thousands of dollars a year for CF support and maintenance for several servers. I don't think we've ever called support and we only upgrade the software every couple of years. Is it really worth paying for the support and maintenance subscription every year?

No.

We'd still get patches if we don't pay for maintenance, right?

Right.

Also, could we start the subscription again the next year if we stopped for a year?

Sure.

A

Adam Cameron.

Inspiring

BKBK wrote:
We are currently paying thousands of dollars a year for CF support and maintenance for several servers. I don't think we've ever called support and we only upgrade the software every couple of years. Is it really worth paying for the support and maintenance subscription every year?
No.

Agreed. I see no benefit in paying for maintenance.

I also see no benefit in paying for support agreements. The one time I've needed Adobe's support in my entire history of using CF (eight years or so), even with a support agreement in place I found it very difficult for them to actually agree to help me. Once I coerced them into deciding they should help me (by starting to use somewhat litigitous language), they were actually moderately helpful, but it was an uphill battle I decided I was not going to put myself through again.

Pay for the software. Don't pay for anything else. IMO.

--

Adam

tclaremont

Inspiring

Think of it like an insurance policy. The vast majority of people lose money on it. A select few consider themselves fortunate to have it.

When I buy a car, and they ask if I want a warranty, I ask "Why, is it going to break down?" and when they say "Yes", I then tell them I don't want to buy a car that is going to break down.

Nobody can tell you if it is "worth it" until AFTER you need it (or don't need it).

I have used CF for over a decade and have NEVER had to contact Adobe with a support incident.

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