"Chat with an agent" has 2-HOUR+ wait time !!!

[brian10607]

Does Adobe think customer service is a joke?   Why is a 2-hour wait time acceptable?  Someone contact me at b2bn@hotmail.com regarding a refund for an Adobe product I recently purchased.  If not I'll just have to dispute the charge with my credit card company.  Regardless of your attempt, forcing customers to wait over 2-hours for customer service will not stop me from getting a refund. 

Tip - if you want to learn about a company and how much they value their customers, see how long it take to get in touch with customer service.  That will tell you all you need to know.

[Anit_Kumar]

Hi Brian,

We apologize for the inconvenience caused. I am sending your concern to the Acrobat Team.

Regards,

Anit Kumar

[wyoming park]

i also need to talk to an agent

[wyoming park]

Does anybody know how to get an agent?

[Anit_Kumar]

We apologize for the inconvenience caused. What product are you looking help for?

Regards,

Anit Kumar

[margueritek]

Still happening. I started a Chat, waited 2 hours for my place in line to come down from 30 to 20, then got "Thanks for contacting Adobe." The chat was ended by Adobe. I did it again, again waited 2 hours, but got the same response. Really not satisfactory. I was an Adobe employee for 22 years, and I am ashamed at the customer service.

[BKBK]

Hi @Margueritek, your message is important, but it may have little impact here. I have a suggestion. Find out who is in charge of customer service at Adobe, and mail him or her.

[koganti]

Call 800-945-9109