The packages repository https://www.adobe.com/go/coldfusion-packages is not accessible

Forum|Forum|1 year ago
December 6, 2024
3 replies
5375 views

Hi, since yesterday I'm getting the following error when trying to install packages on Coldfusion 2021

cfpm_audit.log

The packages repository https://www.adobe.com/go/coldfusion-packages is not accessible. You can only load the packages that are available locally in the /usr/local/lib/CommandBox/server/serverHome/adobe-2021.0.04.330004/WEB-INF/bundles directory.

https://www.adobe.com:443: Connection Reset on the imagem attached

I tried to install on my personal computer at home and at company computer.

Correct answer Priyank Shrivastava.

Hi All,

We are aware of it and we are working on it. There is a redirection issue with the URL.

If you want to install the packages, here is the workaround.

Copy this URL - https://cfmodules.adobe.com/cf2023/bundlesdependency.json in Packages Settings and Submit.

It will directly hit the URL and install the packages.

Priyank Shrivastava.

Correct answer

Community Manager

Hi All,

We are aware of it and we are working on it. There is a redirection issue with the URL.

If you want to install the packages, here is the workaround.

Copy this URL - https://cfmodules.adobe.com/cf2023/bundlesdependency.json in Packages Settings and Submit.

It will directly hit the URL and install the packages.

Thanks, Priyank Shrivastava

cindyt72591385

Participating Frequently

We are having the same issues on CF 2021 as well. We also cannot get the CF server to start up after installing this on Azure App Service. We've not had issues with previous versions of CF2021, just with CF2021 update 16 and 17. Once it is installed and we use Kudu to install the packages, we start the app service. Confirm that the app service is running and then look at any packages not installed. When we try to "install all" again, it gives us the notice that the ColdFusion service is not running and the packages will be installed once the server is up and running again.

cindyt72591385

Participating Frequently

we have updated this on our file and the server still did not start. To clarify - we are accessing the server through Kudu on Azure. It is not a standalone server installation - it's installed on the Azure App Service.

We have double checked all parameters and we can get CF Admin page to load in a browser but through Kudu it still says CF server is not running. There are 9 packages out of the 49 that will not install until the server is up and running. Any other thoughts on why the CF server will not start? Again - we have not had this issue with any previous patch or update except for update 16 and 17.

Update as of 12/26/2024

We created the update 18 WAR file on 12/23 when the update was released. We have deployed this WAR and tried to install the packages with the same error that we received with update 16 and 17.

The initiall "install all" says all packages and their dependencies have been downloaded successfully and will be installed once the CF server is up and running.

At this point, we start our Azure App Service and wait for the package installation to complete. We monitor in Kudu and continue to do "list" to see what packages have installed. Out of the 49 packages, we are only able to get 37 installed with update 18. When we try to install the other 12 packages, we get the message stating that the CF server is not running and the packages will install once the server is running.

We are able to access CF Admin page via the browser and we're able to access our website without any issue. The only issue we have is with reports or functionality that requires the remaining packages to be installed. Example, report is a package that has yet to install so if we try to run a report with our website, we get errors because the package is not installed.

If the CF server is not running, then how are we able to access the CF Admin page in a browser, connect our database and mail servers, and load/interact with our website? There are no error messages in the .\cfpm or any of the logs, just the continual message that the remaining packages will install once the CF server is up and running.

D

Dave Watts

Community Expert

I just noticed you specified "connection reset" as the error, too. That typically means the client (CF) isn't able to validate the certificate, usually because it or one of the certificates in the validation chain has expired. I'm not sure if CF does anything in that case to fix the problem, but if it can't get there and you can (from the console using wget or curl and a non-root user), that's what I'd look for.

Dave Watts, Eidolon LLC

D

Dave Watts

Community Expert

Normally, this indicates a network error of some sort rather than a CF-specific problem. Can you use wget or curl while logged into the shell (not as root) to go to the packages repository? If not, you or your network administrator may have blocked direct access. Can you see if there's a proxy server being used? CF won't know about that in some cases. In the short term, you can download the packages manually, then point CF to the internal location instead of the default one.

If this just happened immediately after a CF update, look for update-specific issues or bugs. You might be able to do that at the official Adobe bug tracker (https://tracker.adobe.com/). You should tell us if that's the case, too.

Dave Watts, Eidolon LLC

R

Rafael MartinesAuthor

Participating Frequently

Hi, thanks for the answer this didn't happened after an update I was just deploying some new code on homologation server and this happened on the images attached