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Anonymous
August 4, 2016
Answered

HTTP Status 500 - java.lang.NullPointerException help

  • August 4, 2016
  • 2 replies
  • 14453 views

Hello everyone. I am in need to some help. I am migrating servers, and I am getting this error. I can't even get to the CF Admin. What do I do? My google-fu has not been very good on this error.

HTTP Status 500 - java.lang.NullPointerException

type Exception report

message java.lang.NullPointerException

description The server encountered an internal error that prevented it from fulfilling this request.

exception 

javax.servlet.ServletException: java.lang.NullPointerException coldfusion.bootstrap.ClassloaderHelper.initServletClass(ClassloaderHelper.java:129) coldfusion.bootstrap.BootstrapServlet.init(BootstrapServlet.java:59) org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:422) org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:198) org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607) org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:313) java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) java.lang.Thread.run(Unknown Source)

root cause 

java.lang.NullPointerException coldfusion.CfmServlet.init(CfmServlet.java:97) coldfusion.bootstrap.ClassloaderHelper.initServletClass(ClassloaderHelper.java:121) coldfusion.bootstrap.BootstrapServlet.init(BootstrapServlet.java:59) org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:422) org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:198) org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607) org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:313) java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) java.lang.Thread.run(Unknown Source)

note The full stack trace of the root cause is available in the Apache Tomcat/7.0.52 logs.

Apache Tomcat/7.0.52

    This topic has been closed for replies.
    Correct answer BKBK

    Yes, you should uninstall, delete all Coldfusion folders and files, then re-install. You will be glad to hear that I installed Coldfusion 11 on Windows Server 2012 R2 a few weeks ago without any problems.

    2 replies

    rahul_u
    Community Manager
    rahul_uCommunity Manager
    Community Manager
    August 5, 2016

    Hi Frank,

    You may contact Adobe Support for free migration related issues on cf.install@adobe.com.

    We will be happy to assist you.

    Thanks,

    Rahul

    BKBK
    Community Expert
    BKBKCommunity Expert
    Community Expert
    August 5, 2016

    First, forget about proceeding with this installation. The messages suggest that it is incomplete. That is typically the kind of error you get when you attempt to install a new Coldfusion version or update on an existing installation.

    Try to uninstall or to reverse whatever you have done, and return to the previous, clean starting position. You could then share with us

    your existing Coldfusion version and build, your Operating System and what you intend to achieve.

    A
    Anonymous
    August 5, 2016

    So should I uninstall and reinstall ColdFusion? I am working with a new server running Windows Server 2012 R2. ColdFusion version is 11. No hotfixes or anything yet. I'm trying to migrate from CF11 on a server running Windows Server 2008.

    BKBK
    Community Expert
    BKBKCommunity ExpertCorrect answer
    Community Expert
    August 5, 2016

    Yes, you should uninstall, delete all Coldfusion folders and files, then re-install. You will be glad to hear that I installed Coldfusion 11 on Windows Server 2012 R2 a few weeks ago without any problems.

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