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Pantone Connect no longer adding colours to Swatches in Illustrator or Indesign

New Here ,
Jan 13, 2023 Jan 13, 2023

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After the loss of Pantone colours from Adobe CC i signed up for Pantone Connect, which was working fine up until Christmas time.  After Updating Illustrator / Indesign etc (I assume it's the update that's causing it) I am not able to add any PANTONE colors (from Formula Guide Coated, spot color) into my colour swatches in Illustrator etc.  Is this a glitch / bug???  

 

I am a premium user of PANTONE Connect. What to do now? Anyone else with the same issue?  I often have to use the convert function within Connect for get the Pantone colours from a CMYK split, but that won't work when i try to "Add to Swatches". Surely other have the same issue....???

 
Anyone else got the same problem?   Or a fix? 
 
I use an M1 Max Mac by the way. But it doesn't work on my Intel MB Pro either.
 
 

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Community Expert ,
Jan 13, 2023 Jan 13, 2023

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What you will need to keep going are the .acb files.  I found copies on the web last year and keep them on a server for those ocasions when Adobe decides to keep deleting the old ones when installing new software.  place those in the appropriate folder for your application and everything works correctly, with the new Adobe warnings that the files won't display properly (Photoshop) if the Swatchbook must actually be entered as a swatch.    This will take care of the problem for now and hopefully Adobe won't decide to get more agressive with their compatibility.  

ICC programmer and developer, Photographer, artist and color management expert, Print standards and process expert.

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Community Expert ,
Jan 13, 2023 Jan 13, 2023

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This is being noted on other posts as well - it sounds like something has gone wrong with Pantone Connect as of today. Users are unable to add to swatches via Connect. Contact Pantone Support.

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