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Adobe connect standalone installer "Download Failed" error(Windows 11)

New Here ,
Dec 27, 2021 Dec 27, 2021

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Windows 11 build  22000.376 version 21H2

Re downloaded it again, no effect..

Windows 11 isn't upgraded from 10, It's clean install..

When I click email error log, log contains the following lines:

Connect App Setup

OS Version : 6.2 (9200) (0.0)
Total Memory : 8160952 KB
Core Count : 8 :: Arch : 0
Could not unzip payload

Screenshot is attached.

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Desktop application

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New Here ,
Dec 27, 2021 Dec 27, 2021

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Ive done the following too, still no effect:

https://community.adobe.com/t5/connect-discussions/unable-to-install-adobe-connect-app-on-laptop/td-...

Only open in browser works for now

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New Here ,
Dec 29, 2021 Dec 29, 2021

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update:

appearently the log is going by this system:

https://en.wikipedia.org/wiki/List_of_Microsoft_Windows_versions

nt 6.2 9200 refers to windows 8.1 , which is weird and only cases that I saw such thing is where the package payload cannot properly detect windows major revisions or cpu arch, it mostly happens with older softwares where a specific version of windows implicitly unsupported( for example a lot of softwares made for up to Windows XP, don't work on windows 10 properly and some don't work at all)

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New Here ,
Dec 29, 2021 Dec 29, 2021

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Guys, How can I report this to Adobe directly? Is it possible someone can confirm if they had such issue on windows 11 or similar case?

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New Here ,
Jan 31, 2022 Jan 31, 2022

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Did you disabled Windows Zip and Cab compressed folders?

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LEGEND ,
Feb 07, 2022 Feb 07, 2022

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Have you tried downloading the executable file rather than the tool for downloading the desktop app?

 

You can find it here, https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html, but the direct link to the instaler file is https://www.adobe.com/go/Connect11AppStandalone 

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New Here ,
Jul 17, 2022 Jul 17, 2022

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Dear sir , Read the title please.."Standalone", meaning the setup file not the installer.. and I exactly mean what I say, for the reference have a look at the attached screenshot:AC_Df_D_SIGN.png

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New Here ,
Jul 17, 2022 Jul 17, 2022

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after months of using web version of Adobe Connect(due the facto that I couldn't get Adobe Connect Client to work), Im back at square one yet again

When I search for the issue my own post shows up..

So, I've comeback to confirm that none of the replies to this post, has worked for me as a solution...

 

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