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Can't change password

New Here ,
Aug 21, 2006 Aug 21, 2006

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When I click on the link to reset my password in the Service Plan Home: Account Information page, I get an error:

"Not Found
The selected resource does not exist.
For further assistance, please check out the Breeze support center or contact Breeze support."

Of course, I am being asked by Adobe to pay $199 to have someone tell me how to fix this. Does anyone have any ideas on what the problem is? This sure looks like a bug to me.

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LEGEND ,
Aug 21, 2006 Aug 21, 2006

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Hi AvatarDPS:

Do you have administrator privileges on the system?

If not, you can also change your password by going to the home page of
your Breeze Meeting Server and click on the "Forgot your password"
link.

You can obtain complimentary electronic support by going here:

http://www.adobe.com/cfusion/breeze/index.cfm?event=support

Hope this helps!

Jeff Von Ward
Breeze Product Support Manager
Adobe Systems, Inc.

On Mon, 21 Aug 2006 20:03:39 +0000 (UTC), "AvatarDPS"
<webforumsuser@macromedia.com> wrote:

>When I click on the link to reset my password in the Service Plan Home: Account
>Information page, I get an error:
>
> "Not Found
> The selected resource does not exist.
> For further assistance, please check out the Breeze support center or contact
>Breeze support."
>
> Of course, I am being asked by Adobe to pay $199 to have someone tell me how
>to fix this. Does anyone have any ideas on what the problem is? This sure looks
>like a bug to me.

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New Here ,
Aug 21, 2006 Aug 21, 2006

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I am the administrator and creator of this monthly hosted account, so I should have admin privileges. I can do everyting else, AFAIK.

How long should it take to get a response to the "forgot my password" request? Normally these sorts of requests on other sites get a response wthin a few minutes, but not in this case.

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LEGEND ,
Aug 22, 2006 Aug 22, 2006

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Hi AvatarDPS

Yes, the "forgot password link" should send you an email right away.
Most likely the response is being blocked by your spam filter. Please
fill out a support request so we can help you resolve this password
issue:

http://www.adobe.com/cfusion/breeze/index.cfm?event=support

Hope this helps!

Jeff Von Ward
Breeze Product Support Manager
Adobe Systems, Inc.

On Mon, 21 Aug 2006 23:15:26 +0000 (UTC), "AvatarDPS"
<webforumsuser@macromedia.com> wrote:

>I am the administrator and creator of this monthly hosted account, so I should
>have admin privileges. I can do everyting else, AFAIK.
>
> How long should it take to get a response to the "forgot my password" request?
>Normally these sorts of requests on other sites get a response wthin a few
>minutes, but not in this case.

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New Here ,
Aug 22, 2006 Aug 22, 2006

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quote:

Most likely the response is being blocked by your spam filter.


I have all the IP addresses for Adobe whitelisted, and nothing for Adobe is showing up in the spam trap for our domain. I have opened a trouble ticket and hope to have this resolved soon. Thanks.

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New Here ,
Aug 24, 2006 Aug 24, 2006

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try adding breezecentral from the exception list 😉

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New Here ,
Aug 24, 2006 Aug 24, 2006

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LATEST
right, it might be the spam filter in the server which blocks any incoming email from breezecentral.com, just tried it and it sent out an email almost instantly

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