Chat box issues

[Guest]

Has anyone had an issue with the chat box not showing messages inside the window during an online meeting? You are able to type the text into the space provided, but once it is submitted, nothing shows in the window. Any suggestions? Thanks

[Jorma_at_CoSo]

Does the user entering the text have an " ' " in their name? Something like O'Farel? That has been know to be the problem in the past.

Jorma@RealEyes

[memarsh100]

Hey Jorma,

Encountered this issue today with a user.  We checked to see if they were on a different application server and that wasn't the problem.  It looks like they are using Internet Explorer 9 on Windows 8.  Do you think that could be the problem?  I know we have seen issues with Windows 8 and not being able to use IE 10 from the tiles to connect to a meeting space and we are still having problems with the Google Chrome add-in issue.  So right now only 1 browser is working properly for Adobe Connect 8.  Anyway, do you think Windows 8 could be the problem?

Thanks,

Melissa

[gloreeser69508164]

I am having that problem the last few times I entered a webinar. I can log in but unable to chat. I completed troubleshooting and didn't improve. Can this be resolved? Any advice?

[Jorma_at_CoSo]

I've had this happen a few times recently. Closing and relaunching the room seems to resolve the issue.

[Ken1Barb]

Yes, I can type in the box but there's never a response from a live person.

[Jorma_at_CoSo]

Bit of a zombie thread post... Probably better to start a new thread. 

Are you having an issue with a chat pod in an Adobe Connect meeting or are you talking about the support chat on Adobe's website? Or something else?

[Ken1Barb]

I finally got through and resolved my problem.  Photoshop, the new version, doesn't work on my computer because it's too old.  Thanks for the response.

[zweigle@clarix.com]

Could it be that the pod is a Q&A 'Moderated' Chat pod?

With that pod your question and response appear when responded to by a 'Host' or 'Presenter'.

And - with Adobe Connect a meeting might be left open, so if you are joining an always open meeting there might be no-one there to respond.

[Ken1Barb]

Thanks for your interest.  I resolved my issue.