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Chat box issues

Guest
Jan 08, 2009 Jan 08, 2009

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Has anyone had an issue with the chat box not showing messages inside the window during an online meeting? You are able to type the text into the space provided, but once it is submitted, nothing shows in the window. Any suggestions? Thanks

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LEGEND ,
Jan 23, 2009 Jan 23, 2009

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Does the user entering the text have an " ' " in their name? Something like O'Farel? That has been know to be the problem in the past.

Jorma@RealEyes

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New Here ,
Jan 30, 2013 Jan 30, 2013

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Hey Jorma,

Encountered this issue today with a user.  We checked to see if they were on a different application server and that wasn't the problem.  It looks like they are using Internet Explorer 9 on Windows 8.  Do you think that could be the problem?  I know we have seen issues with Windows 8 and not being able to use IE 10 from the tiles to connect to a meeting space and we are still having problems with the Google Chrome add-in issue.  So right now only 1 browser is working properly for Adobe Connect 8.  Anyway, do you think Windows 8 could be the problem?

Thanks,

Melissa

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New Here ,
May 23, 2018 May 23, 2018

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I am having that problem the last few times I entered a webinar. I can log in but unable to chat. I completed troubleshooting and didn't improve. Can this be resolved? Any advice?

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LEGEND ,
May 23, 2018 May 23, 2018

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I've had this happen a few times recently. Closing and relaunching the room seems to resolve the issue.

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New Here ,
Dec 12, 2020 Dec 12, 2020

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Yes, I can type in the box but there's never a response from a live person.

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LEGEND ,
Dec 15, 2020 Dec 15, 2020

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Bit of a zombie thread post... Probably better to start a new thread. 

Are you having an issue with a chat pod in an Adobe Connect meeting or are you talking about the support chat on Adobe's website? Or something else?

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New Here ,
Jan 01, 2021 Jan 01, 2021

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I finally got through and resolved my problem.  Photoshop, the new version, doesn't work on my computer because it's too old.  Thanks for the response.

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Engaged ,
Dec 14, 2020 Dec 14, 2020

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Could it be that the pod is a Q&A 'Moderated' Chat pod?

With that pod your question and response appear when responded to by a 'Host' or 'Presenter'.

And - with Adobe Connect a meeting might be left open, so if you are joining an always open meeting there might be no-one there to respond.

 

 

Walter Zweigle - Sales Account Manager | Clarix Technologies Inc. | 585-899-5300 x156 | zweigle@clarix.com
Adobe Connect | Adobe Learning Manager | Adobe Acrobat Sign

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New Here ,
Jan 01, 2021 Jan 01, 2021

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Thanks for your interest.  I resolved my issue.

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