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latest download of adobe connect application will not run on Mac

Jeremy30615595w88b
New Here ,
Dec 07, 2023 Dec 07, 2023

I have just downloaded the latest application of adobe connect and the app fails to launch and provides a long coded error message. I have posted the error message below but it hasnt written it like code. please cna anyone inform me on a setting or is this a glitch that needs fixing

 

many thanks

 

 

Process: Adobe Connect [43813]
Path: /Applications/Adobe Connect/Adobe Connect.app/Contents/MacOS/Adobe Connect
Identifier: com.adobe.cefconnect.app
Version: 2023.11.556 (2023.11.556)
Code Type: X86-64 (Translated)
Parent Process: ??? [1]
Responsible: Adobe Connect [43813]
User ID: 501

Date/Time: 2023-12-07 15:22:32.039 +0000
OS Version: macOS 11.7 (20G817)
Report Version: 12
Anonymous UUID: 2AF69479-0A97-A06A-93BA-DBDA6B89FAD0

Sleep/Wake UUID: 7BE80C8D-2286-4862-A395-4A25EF43C84C

Time Awake Since Boot: 380000 seconds
Time Since Wake: 21000 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
dyld: Using shared cache: 17895501-6A4C-3A70-BD06-C70C6FF9CAE5
Library not loaded: /System/Library/Frameworks/ScreenCaptureKit.framework/Versions/A/ScreenCaptureKit
Referenced from: /Applications/Adobe Connect/Adobe Connect.app/Contents/MacOS/Adobe Connect
Reason: image not found

Binary Images:
0x104bc1000 - 0x105820fff +com.adobe.cefconnect.app (2023.11.556 - 2023.11.556) <02D21EDE-BDFC-3429-A8B7-9A3F31DF8102> /Applications/Adobe Connect/Adobe Connect.app/Contents/MacOS/Adobe Connect
0x110291000 - 0x1102e0fff +libRosettaRuntime (203.58) <6A1DF082-DA4C-343F-B1A8-9EA7D118CEC5> /Library/Apple/*/libRosettaRuntime
0x206939000 - 0x2069d4fff dyld (852.2) <3D15C9A5-8AD3-324E-849B-5F0CB5EB8B46> /usr/lib/dyld
0x7ffdffca0000 - 0x7ffdffccffff runtime (203.58) <4A0F5EE0-6991-36B9-AE4B-E71D46E50907> /usr/libexec/rosetta/runtime
0x7fff22e3d000 - 0x7fff23b88fff com.apple.AppKit (6.9 - 2202.70.110) <95DDB7BF-B56A-33B2-B84D-F3B7F5523CCD> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff2a9a6000 - 0x7fff2a9a7fff libSystem.B.dylib (1292.120.1) <4345E5A3-9BA5-3754-8AE6-C8FA6157B8BB> /usr/lib/libSystem.B.dylib
0x7fff3546a000 - 0x7fff3546dfff com.apple.Cocoa (6.11 - 23) <3E4D0D8D-DE4F-3A69-BCE5-2308D8923603> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

Model: MacBookPro17,1, BootROM 7459.141.1, proc 8:4:4 processors, 16 GB, SMC
Graphics: kHW_AppleM1Item, Apple M1, spdisplays_builtin
Memory Module: LPDDR4
AirPort: spairport_wireless_card_type_airport_extreme, wl0: Aug 18 2021 22:48:53 version 18.50.40.11.7.8.123 FWID 01-3ed0e3a2
Bluetooth: Version 8.0.5d7, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.1 Bus
USB Device: USB3.0 Hub
USB Device: Mass Storage Device
USB Device: USB2.0 Hub
USB Device: Anker USB-C Hub Device
USB Device: USB 3.1 Bus
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.

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correct answers 1 Correct answer

Steven341435100p40
Community Beginner , Dec 08, 2023 Dec 08, 2023

It would appear that Adobe have stopped supporting OSX 11 - but haven't updated their isntaller to block the new AC installing. 

See this blog which has a link to an older version (which does work):
https://blogs.connectusers.com/connectsupport/adobe-connect-12-5-1-mac-os-requirements/

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replies 4 Replies 4
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Steven341435100p40
Community Beginner ,
Dec 08, 2023 Dec 08, 2023

Glad it's not just me - I've uninstalled and reinstalled and continue to get the same.

Anyone know where to grab the previous version?



My error log:

Process: Adobe Connect [2035]
Path: /Applications/Adobe Connect/Adobe Connect.app/Contents/MacOS/Adobe Connect
Identifier: com.adobe.cefconnect.app
Version: 2023.11.556 (2023.11.556)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Connect [2035]
User ID: 501

Date/Time: 2023-12-08 18:59:18.430 +0000
OS Version: macOS 11.7.10 (20G1427)
Report Version: 12
Bridge OS Version: 7.6 (20P6072)
Anonymous UUID: 0CAD5703-8859-3B08-C7B4-EEAF698F071A


Time Awake Since Boot: 1200 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
dyld: Using shared cache: 3694F5E4-3E85-3CD5-A2B0-534E2DFC1355
Library not loaded: /System/Library/Frameworks/ScreenCaptureKit.framework/Versions/A/ScreenCaptureKit
Referenced from: /Applications/Adobe Connect/Adobe Connect.app/Contents/MacOS/Adobe Connect
Reason: image not found

Binary Images:
0x10107b000 - 0x101cdafff +com.adobe.cefconnect.app (2023.11.556 - 2023.11.556) <02D21EDE-BDFC-3429-A8B7-9A3F31DF8102> /Applications/Adobe Connect/Adobe Connect.app/Contents/MacOS/Adobe Connect
0x10f031000 - 0x10f0ccfff dyld (852.2) <BD607394-9008-33B9-B98B-A5886668E52C> /usr/lib/dyld
0x7fff231ff000 - 0x7fff23f4afff com.apple.AppKit (6.9 - 2022.70.111) <FA68A033-FD64-3F0B-8869-5C42CB9C6BE4> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff2ab1a000 - 0x7fff2ab1bfff libSystem.B.dylib (1292.120.1) <A8E7368E-58FA-31E5-8D4D-FC2FED6100E6> /usr/lib/libSystem.B.dylib
0x7fff354a8000 - 0x7fff354abfff com.apple.Cocoa (6.11 - 23) <EC936D1A-AFF9-35F7-B82B-CCDB4C3A04A1> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

Model: iMacPro1,1, BootROM 1968.140.7.0.0 (iBridge: 20.16.6072.0.0,0), 8 processors, 8-Core Intel Xeon W, 3.2 GHz, 32 GB, SMC
Graphics: kHW_AMDRadeonProVega56Item, Radeon Pro Vega 56, spdisplays_pcie_device, 8 GB
Memory Module: NODE 1/CPU1_DIMM_A0, 8 GB, DDR4, 2666 MHz, Micron, 9ASF1G72PZ-2G6D2
Memory Module: NODE 1/CPU1_DIMM_B0, 8 GB, DDR4, 2666 MHz, Micron, 9ASF1G72PZ-2G6D2
Memory Module: NODE 1/CPU1_DIMM_C0, 8 GB, DDR4, 2666 MHz, Micron, 9ASF1G72PZ-2G6D2
Memory Module: NODE 1/CPU1_DIMM_D0, 8 GB, DDR4, 2666 MHz, Micron, 9ASF1G72PZ-2G6D2
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Aug 10 2021 19:55:28 version 9.30.444.18.32.5.71 FWID 01-93db3422
Bluetooth: Version 8.0.5d7, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
USB Device: USB 3.0 Bus
USB Device: Magic Keyboard with Numeric Keypad
USB Device: eEver USB Device
USB Device: UC USB Headset
USB Device: Hub
USB Device: Apple LED Cinema Display
USB Device: Display iSight
USB Device: Display Audio
USB Device: Apple T2 Bus
USB Device: Headset
USB Device: Ambient Light Sensor
USB Device: FaceTime HD Camera (Built-in)
USB Device: Apple T2 Controller
Thunderbolt Bus: iMac Pro, Apple Inc., 41.5
Thunderbolt Bus: iMac Pro, Apple Inc., 41.5




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Steven341435100p40
Community Beginner ,
Dec 08, 2023 Dec 08, 2023

It would appear that Adobe have stopped supporting OSX 11 - but haven't updated their isntaller to block the new AC installing. 

See this blog which has a link to an older version (which does work):
https://blogs.connectusers.com/connectsupport/adobe-connect-12-5-1-mac-os-requirements/

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jane-e Community Expert
Community Expert ,
Jan 03, 2024 Jan 03, 2024
In Response To Steven341435100p40
quote

It would appear that Adobe have stopped supporting OSX 11 

By @Steven341435100p40

 

What is OS10 11? The last version of macOSX was Catalina. Do you mean macOS10.11 (El Capitan)?

 

macOS Latest version
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macOS High Sierra 10.13.6
macOS Sierra 10.12.6
OS X El Capitan 10.11.6

 

Jane

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Holly35141761un0u
New Here ,
Jan 30, 2024 Jan 30, 2024
LATEST
In Response To Steven341435100p40

LIFE SAVER!!!!!!!!!! i've been trying to get the last version for my macbook and couldn't find it . this link literally helped me SOOOOOOOO much!!!!!!!!!!!!!! 🙂 🙂 🙂 🙂

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