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Limit of users exceeded (Soft limit to 1??)

Participant ,
Apr 10, 2020 Apr 10, 2020

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Hi all,

 

Since a few days ago I am totally unable to host any kind of meeting with my Connect license (up to 500 users). 

It only allows host to connect. Then, any other user trying to access the room gets always the same message: "User limit exceeded for this account".

 

(Note: Of course I set up my room properly for guest access, so far and so on, I am Connect user since 2007, so save any possible basic or straightforward reply)

When I check my administration section of my Connect account, I can read this:

 

Captura de pantalla 2020-04-09 a las 18.12.18.png

Look: Here you can read under "Meeting" that "Meeting Peak Concurrent Users" is set to 1 and "Soft Limit" also to 1 ?!?

This is happening too to other known users with similar license. We all are stuck in this situation.

Anyone can help?

 

Thanks!!

 

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Account management , Administration , Meetings

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correct answers 1 Correct answer

LEGEND , Apr 10, 2020 Apr 10, 2020

Looking at your licensing, you didn't purchase any Meeting licenses. You have 5 Named Virtual Classroom Manager and 5 Named Wenbinar 100 Manager licenses. So, individuals in the  Virtual Classromm Manager group can create Virtual Classrooms in the Training section of Connect and they'll hold up to 200 attendees. Individuals in the Webinar 100 Manager group can create Seminar/Webinar rooms in their My Seminars folder in the Seminar section of Connect and they'll be able to hold up to 100 attendee

...

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LEGEND ,
Apr 10, 2020 Apr 10, 2020

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Looking at your licensing, you didn't purchase any Meeting licenses. You have 5 Named Virtual Classroom Manager and 5 Named Wenbinar 100 Manager licenses. So, individuals in the  Virtual Classromm Manager group can create Virtual Classrooms in the Training section of Connect and they'll hold up to 200 attendees. Individuals in the Webinar 100 Manager group can create Seminar/Webinar rooms in their My Seminars folder in the Seminar section of Connect and they'll be able to hold up to 100 attendees.

I don't see any licensing for a 500 seat Shared Webinar or Named Webinar 5000 license.

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Participant ,
Apr 10, 2020 Apr 10, 2020

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Thanks. Now everything's clear. I used to be Meeting's customer, not so much Seminar's. 

Have the best day!

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LEGEND ,
Apr 10, 2020 Apr 10, 2020

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Glad I could help. You have a great day too!

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Engaged ,
Feb 05, 2021 Feb 05, 2021

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It doesn't look like anyone has been assigned to the Virtual Classroom Managers group, so Virtual Classrooms can not run unless a member of that group is logged into the room.

Also - make sure that people are trying to enter rooms under 'Webinar Room' or 'Virtual Classrooms' license folders, else the Concurrent Meeting User limit is '1'.

Walter Zweigle - Sales Account Manager | Clarix Technologies Inc. | 585-899-5300 x156 | zweigle@clarix.com
Adobe Connect | Adobe Learning Manager | Adobe Acrobat Sign

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