Power Point upload,, fonts lost

[RMC Health]

When uploading powerpoint files, we use a custom templet for all presentations, the fonts are lost. How can we insure that the fonts stay the same?

D
out

[colemal]

I'm having the same problem. Does anybody have a solution, thoughts, suggestions?

Thanks,
Laura

[Guest]

Damon,

Quick question: Are you hosting your own content, or are you using Adobe's server?

I ask, because at one point, Adobe had a Tech Note regarding the use of fonts (see Tech Note http://www.adobe.com/go/1dd95057), but admittedly, that was an issue back with Breeze 5.1.

I did some digging around and came up with another Tech Note regarding font usage:
http://www.adobe.com/go/tn_18722, but I think that was also another Breeze 5.1 issue.

As far as I understood, I could have sworn I saw some information about font issues being rectified if content was hosted on their servers, but that also meant if you were using a "non-standard" font (meaning anything other than Arial, Helvetica, Verdana, Times, etc), then that font set had to be installed on the server displaying your content, otherwise, everything would default to Arial or Times as needed.

When you say "upload powerpoint files" are you talking about posting your deck to the Content Library for viewing in a virtual meeting, or is the content being used merely as Training / e-Learning material?

I'll try to do some more poking around and see if I find anything else related to this.

Rob

[Training D]

We are getting this similar situation in which a power point we uploaded into our Content Library in Connect Pro does not retain the fonts used in the original powerpoint file.  We use Adobe's server for our Connect Pro account, and the font we are using is Myriad Pro.  For the past 5 months, it has always worked just fine, but they installed an update on their server this past weekend and now our power points are working differently.  Is there any way to get this to work using Myriad Pro, like it used to?  Or is our only option to change our powerpoint presentations to use Arial?  (seems odd that it used to work at one point and now it no longer does)... any help from anyone would be great...

Thanks!

[666stompy666]

I have this exact same problem.  We don't even use animation on some slides, and after the upgrade (I'm on a hosted server), the slides that worked in the previous version no longer work because the text does not appear.  We also use Myriad Pro as the font.  This is just terrible, because it doesn't seem like Adobe is recognizing this problem, and it is a really big one.  The only work around that I can think of is screen sharing, but I really don't like doing this unless I have to.  What is the problem here, and why isn't Adobe coming out with a fix??

[Training D]

I called into their support and after two weeks of talking with them and explaining the issue I'm having, they just called me back this morning and told me it is a bug... they do not have any idea on when it will be fixed though...

[_protools]

Yes, you will have to embed the fonts into your file before saving it...this happens a lot, when I email a powerpoint to someone who doesn't have the same fonts...or settings...just embed them and it should all be cool.

[Guest]

Hi all,

Yes this particular issue has been logged as a Bug, But there are few article that you can check it at your end and I am quite sute they will help to sort out the issue, there article have been published recently.

1> http://kb2.adobe.com/cps/404/kb404463.html

2> http://kb2.adobe.com/cps/845/cpsid_84588.html

Thanks!

Swetank