running/installing adobe connect in ubuntu 10?

[raffi_1970]

I am unable to install Adobe Connect in Ubuntu 10.

After installation, I did not see anything happen.

I found the Adobe Connect Addin executable at /usr/local-- "connectaddin" is the icon.

When i double-click on the icon, I get a small window  with the title "Adobe Connect" and the text "Loading Adobe Connect..."  inside it.

Nothing happens after that.

Any thoughts? Suggestions?

[Heywardjr]

After installation you would not see anything happen until you need to join a meeting.

You simply join an Adobe Connect meeting room by clicking on an invitation URL a host sends you via email. Or if you know the name of a room on an Adobe Connect Server, then you can type that into your browser. When you click that URL, your browser will launch, the Adobe Connect Add-in will launch as well and you should be entered into the room for the meeting.

Is that clear?

[raffi_1970]

Thanks so much for responding.

Yes, that's clear.

So, when I run the diagnostic utility, it says everything works.

Is there anything like a adobe connect  test meeting to make sure that all features are working?

thanks much!

[Heywardjr]

Sure.  Try using my server and test room.

http://connect8.heywardjr.net/test/

Sign on as a guest.

Make sure Adobe Flash 10.1 is installed please!

Let me know if you run into anything.  Please communicate with me here directly:  hdrummon@adobe.com

Heyward

[KidM0e85]

I am currently running Arch Linux on my netbook. Unfortunately, the connect 8 add-in .deb package will not install on this particular distribution of linux. I've attempted to convert the .deb package to tar.gz and then install but it does not work. I also performed the connect addin test and it tells me that the addin is missing and necessary. However, I was just able to open up the test room linked above. For some reason, the test room loads but none of the connect rooms I use for work load up. Those rooms will get stuck at "Connecting....". What is the different between the your test room and the connect rooms I use for work?

Thanks

[Guest]

Yes, I suspect that the Connect Add-in will not install on that version of Linux.  It certainly has not been tested by Adobe so you would be on your own.  Sorry.

You can join a Connect room though using the browser.  As long as you were able to get Adobe Flash 10.1 is installed, then you are good to go.

Try joining a meeting room using the ?launcher=false option after your meeting room URL.  For example for my room:

http://connect8.heywardjr.net/test?launcher=false

The Connect Meeting Add-in is needed to add functions to the Flash client that are not natively there today. So for example, if you don't use the advanced audio codecs for VOIP or file sharing POD or desktop sharing pod then you do not need the add-in.

As for not getting into meeting rooms at work, that all depends on your firewall (OS and network firewalls).  Adobe Connect needs port 80, 443, and 1935 to be open for a meeting to happen.  Also, sometimes people have web browsers that are fairly locked down and they won't load up sites that are not on the approved website list that is controlled by IT.  Make sure that is not the case here. Go into your browser settings and add your Connect server URL/site as an approved site in the security section. My Connect server is outside my firewall in the DMZ, but it uses Microsoft 2008 OS Firewall to control the ports open. So, if you got to my server but not to yours at work then I think you have a firewall issue somehow messing up your connection.

[KidM0e85]

I actually work from home so I doubt this has anything to do with firewalls. I am able to load the room from any browser (Explorer, Chrome, Firefox, etc) while on a windows computer in my house. When I attempt to load the room from within any window manager or desktop environment on my Arch Linux install, the room gets stuck at the "Connecting..." screen (regardless of browser being used). I even opened the ports listed above (80, 443, 1935) and was still unable to open my connect room.

I don't think missing the addin is the problem either since I have tested several windows computers (without addin installed) that loaded my work's connect room fine using "?launcher=false".

[Guest]

I think the issue is this.

My test room is running on the latest build of Connect 8.x.  Are you using Adobe Connect at work in a hosted environment or on-premise? If using hosted, it's probable that that server is still running Connect 7.5 which does not support Linux. Not many customers have upgraded their own on-premise servers either.

[KidM0e85]

Interesting. All employees were instructed to upgrade to Connect 8 about 2 months ago - are you suggesting that the server is still running Connect 7.5? There was a definite change about 2 months ago in the entire look and interface of our connect rooms.

[Guest]

I can't tell. You'd have to ask your IT folks. But it sure sounds weird that you can connect just fine to my server (there is nothing special about my setup) but cannot connect to your servers.  Sounds like you are on-premise type customer, so it is possible your IT folks upgraded but then again.  Does your room look like my room....that is Connect 8 has a very different look and feel to Connect 7.5.  My feeling is that perhaps your servers might still be on Connect 7.5 which would explain the reason your Linux client won't work with it.

[KidM0e85]

Yes, the room looks very similar to yours. It has the much sleeker look of Connect 8 compared to the previous version we had.

[Guest]

I think I just figured out what it might be.  Your IT folks may be forcing SSL to engage and that may be the issue when SSL encrytion gets kicked in.  I do not run SSL on my server.  I've seen where SSL can cause this if everything is not quite right. The SSL process could be getting confused/messed up when it sees the Linux browser.

If you want to contact me directly:  hdrummon@adobe.com   Heyward Drummond

[KidM0e85]

If it's a server side issue than there's not much I can do about it. Thanks for all your help though.

[Guest]

Actually, you may be in luck!  We just solved an issue with other versions of Linux yesterday!

Here is what you should try:

Software environment:

• An up-to-date installation of Ubuntu or Kubuntu 10.10
  
• Firefox 3.6.16 or Google Chrome 10.0.648.127
  
• The Ubuntu package  "flashplugin-installer" 10.2.152.27ubuntu0.10.10.1 (from Ubuntu's "maverick-updates" repository)
• The Ubuntu package "connectaddin" 9.4.60.0 (downloaded from Adobe, see http://na3cps.adobeconnect.com/common/help/en/support/downloads.htm)

• Go to this page on Adobe's website, which is actually an interface to the end-user computer's own Flash configuration
• Under "Global Security Settings", select "allways allow"
• At this point, I have had to a "complete removal" uninstall and reinstall of the "flashplugin-installer" package
• The browser's cache needs to be cleared

Make sure you go to this page to set your local Flash settings:

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04.html

Let me know if this works for your version of Linux.

The blank screen happens because Flash is waiting to open but the security is holding it up.

[joshckidd]

Has anyone gotten this working with Ubuntu 11.04?  I've been working on it, but I've had no luck yet.  One thing that I've discovered is that the curl package is a requirement.  Still, even with that installed, I can't get it working.  Just wondering if anyone else has had any luck.

Josh

[bri4850]

I am having this same problem with ubuntu 10. I've downloaded the latest Flash Player, connectaddin.deb, etc but I can not get it to run. When I run the test it says that I need to install adobe connect, that it is missing. I'm not very linux literate so please walk me through the process. Do I have to expand the deb file? Do i mark it as executable? Do i use the ubuntu software center to open? What about wine?? I'm all over the place and a bit confused.

I need help.

[Heywardjr]

See test meeting above....not sure how long this meeting will remain active...but I'll try to leave it up for a month.