Trouble Downloading recorded meetings

Report · Dec 08, 2021

I'm having issues downloading recorded meetings.

I was using /output/filename.zip?download=zip appended to the end of the meeting recording URL, and that worked fine. I have a process to convert and sync the .flv files.

Somewhere along the way this stopped working. I get "the selected resource does not exist" on the server message now. Something changed, I don't know what. The training team moves these recordings to other rooms when they have sessions, but that didn't cause me any misery the first time they did it.

The admin made me a host, so I could use the connect app to download as .mp4, however, this freezes even on short recordings. It's not the computer, as the same error happens on all three of mine and I have a 400M internet connection. The desktop app freezes even when not recording, or mutilates the video.

What am I missing?

I'm trying to avoid having to use camtasia to record these meetings.

Report · Dec 10, 2021

The output path still works for me. I'd double check the recording URL is correct. It is also worth ensuring you are using the most simplified version of the recording URL of compay.adobeconnect.com/recording/output/name.zip?download=zip. If you have additional items in the URL it is just more chances to get something wrong.

Get the latest version of the App, that may help with the freezing issue. The video being scrambled is likely due to you haveing a non-standard resolution on your monitor. Here is the explanation given by someone on the Connect product team about a year ago:

This usually occurs when the mp4 recording was made offline with screen resolution size like 1366 x 768 (or something similar) on the machine. It's interesting though that you say they tried with the recommended setting though.

Typically, changing the screen resolution of the computer making the recording to 1024 *768 with HD {Video quality presets - Advance option unchecked} allows the mp4 file to save properly without any issues.

Can you try w/ that resolution on your machine if it’s not already set? Or double check the resolution. Any time I've seen this, it's always the resolution. It happens quite a bit. We actually put in the first pop up, the suggestion to use 1024x768 because we were running into this so much.

Report · Dec 13, 2021

I copy/pasted the URL. What I noticed is it ads an additional part to the URL before the content like "A_jfkdjfsdf". The move these things around so there's no telling. I'm working with the admin team to deal with that.

But the screen size may be a thing. I'll try that. Sounds super plausible. Thanks.

Report · Dec 14, 2021

The a_23434387847937498 thing is the account number. Connect will append the URL automaticaly, but you don't need to include it when making the call to download it. In fact, if you do include it, but get the account number wrong, then the download process won't work.

Report · Dec 15, 2021

Ah, looks like I was behind the technology curve here. This appears to be change in Adobe Connect version 11.4 (I was using version 11.3c).

I expect that this is because there is going to be a shift in how recordings are made on the server side of Connect. They are going to be created as MP4s soon, as seen in the notes of the beta features in 11.4.