Adobe cannot generate redemption code from Asus partner url (for Creative Cloud 3-month deal)

[renee70853350]

Has anyone else recently bought an Asus product advertising 3 months of Creative Cloud? In the past, Asus used to send a redemption code (I thought). Now, they send a unique url that goes to an Adobe site https://www.adobepartneroffer.com/ (the unique url suffix has been removed). This url is sent only after Asus verifies you meet the requirements for the 3 month redemption. The site allows you to choose from a variety of different apps or the Creative Cloud Pro. When I click the 'Select' button for the CC option, the screen darkens a bit and a spinning whell appears like it's trying to generate the code for that product. However it comes back everytime with the following error: APO Codes not available for this Product. 

This is clearly a problem with Adobe, not Asus. If change anything about the url, it won't show the available options to choose from. Since the Creative Cloud option does show when I use the full url, Adobe should generate the code without that error.

Has anyone else had this problem? I've tried multiple browsers on multiple machines from multiple internet providers. The problem seems to be Adobe's code generation function. If anyone has gotten a url (not a code) from Asus that took you to Adobe's site to generate the code, did it work?  

For reference, I bought an Asus monitor that had the deal.

[kglad]

try using a mobile phone's updated non-opera browser with wifi disabled.

[Peru Bob]

Try contacting Asus support.

[benjamin_4127]

I got my Adobe 3 months in a link sent to my email, and in January, I tried to redeem my subscription, but the link is dead. Has anyone got any suggestions?

[kglad]

contact asus.

[renee70853350 · Accepted solution]

As was stated in the original post, the issue was not with Asus. The Adobe site generates the code, not Asus. The error code that happened all weekend was resolved on Monday. Clearly the Adobe site either had a techinical issue or was purposely undergoing some type of maintenance that cuased the error. If anyone else is having an issue and it's on a weekend, try again on a normal business weekday.

[kglad]

i thanks for the update