Creative Cloud desktop

Actually, there are two bugs.1 - After using Illustrator for a while, right-clicking to activate it no longer allows access to the options menu that should open. This is resolved by completely closing the application and reopening it, but it's very annoying. Several updates have been released throughout the year, and this has never been fixed.2 - When you hover your mouse over a tool, it displays a window with an animation explaining its use. Sometimes this window gets stuck there showing an animation, even when I'm working with another tool on an artboard; it only disappears if I move the mouse back over it.

Alguém sabe como entrar em contato com um atendente humano do suporte? O chatbot não está ajudando.Depois que os programas Adobe (Illustrator, Photoshop, InDesign) começaram a travar na inicialização, busquei ajuda na comunidade e resolvi o problema desinstalando e reinstalando as aplicações, evitando as versões Beta. No entanto, após desinstalar o aplicativo desktop, minha pasta com arquivos que estavam no Creative Cloud também desapareceu da nuvem. Não encontrei nada na lixeira do Creative Cloud e a lixeira do computador foi esvaziada. Esses arquivos são muito importantes e preciso de ajuda para tentar recuperá-los no MacBook.Se alguém souber como falar com um atendente da Adobe, por favor, me jude.

For a few months now, the Updates for any of the CC desktop apps have been, and are still, VERY slow to download. And then, it will stall out anywhere from ¼ to ½ way through the download.Adobe acknowledges this by having a “pop-up” message at the bottom of the screen stating there is a problem and they are working/trying to resolve the issue.I have cancelled the downloads, restarted the computer and restarted the whole update process but to no avail. I have done this multiple times and what is puzzling, is that after I do all this, I have to re-install the apps, which I was trying to update, and the download process (of installing the apps from scratch) works just fine … and is installed with the latest updates.It’s just the “Updating” process that has a problem.It is not my computer causing this as all my other apps run and update just fine … and it is not my Internet connection which speed tests at around 170Mbps DL / 40Mbps UL.So, Adobe … why is this happening? It is obviously at y

One of the touted payoffs of CC is “collaboration.” So we are attempting to use it, in a review-&-approval use-case. But it doesn’t work, because if we distribute a link to a document we’ve put in CC, the recipients get permission errors. There is no other discoverable way of “sharing” the document.Anybody have insight on this?Thanks! 

I observed that I couldn't place my hands on previously saved files which lead me to thinking I didn't save it at the very beginning. Though I was sure I saved it from the beginning, but I had to give in to a reality that I probably didn't save it in the CC.A similar edit came up and I worked it out from scratch and made sure I saved it in the Adobe Clouds (CC).Another job came in within this same period, it was clearly seen on the history (when you open Adobe PS - Adobe Recent Files), but it wasn't in the folder where I had it saved.In essence, I can't see my saved files in the creative cloud.Please, what do I do? This isn't making sense.

Hello,    Before this inevitably gets taken down, allow me to vent about how Adobe is one of the worst companies to exist. When I first got into digtial media design in college, the CCS was pushed to every student so that we could complete projects.. IF you made the mistake of buying any app for a monthly fee, or assuming that you could cancel without paying an early cancellation fee, you're sorely mistaken. AND, AND, Adobe loves to do this thing where, upon trying to cancel your fee, they try to keep you paying for their service, so they offer you a discount price for the next few months, or even just a few months free! How sweet of them! Hey, I have an insane idea haha, why don't you just take the money that you wouldv'e lost giving me a discount/free months, and just [cursing removed] REFUND ME FOR THE TIME I AM NOT USING THE PROGRAM. Anyways, [cursing removed] thank you for the time 🙂

Lately across all the Adobe apps the CC Library keeps freezing - I've been needing to restart almost every 10 mins. My apps are up to date. 

Illustrator freezing and crashing on high-end MacSystem Specs: Latest-generation Mac (Apple Silicon)Issue Description: > Illustrator is experiencing extreme performance degradation. Despite the hardware easily handling other heavy creative applications without lag, Illustrator is currently completely unstable.Symptoms: Extremely slow response times during standard workflows. The application freezes randomly. Unexpected crashes/shut downs without warning. Expected Behavior: > Smooth performance and stability expected from a modern, professional standard application running on top-tier hardware.Additional Context: > This is severely impacting professional agency work. The level of instability feels reminiscent of the software's performance issues from 15 years ago. Please advise on how to resolve this memory/performance leak.

Undo option, either as keyboard shortcut or in drop down menu not available in CC InDesign 21.4

When transferring media files from the camera to computer, playback is absolutely fine (VLC, quicktime, etc), but when the same clips are played back in bridge or premiere, the audio and video are out of sync. Adjusting in the timeline results in the loss of both video and audio. It’s ONLY in Premiere and Bridge that clips play out of sync. All the normal fixes are irrelevant, as none of the issues exist; the clip and sequence settings are identical, and nothing is external, the files are one file with video and audio on them - in fact, plenty of files imported at the same time from the same camera into the same sequence are perfectly synced, but some aren’t, for absolutely no reason. This must be a bug, as support wanted to remote in on my personal device to see what the issue is, and nothing else is working. And again, the problem clips ALL PLAY FINE IN OTHER MEDIA PLAYERS. This issue MUST be with Adobe.

Bonjour,Je me permets de vous contacter au sujet d'un dysfonctionnement récurrent sur Premiere Pro 26 qui impacte directement mon activité professionnelle de monteur vidéo.**Problème rencontré**Depuis la mise à jour vers Premiere Pro 26 / macOS Tahoe, le logiciel freeze systématiquement à l'ouverture. L'application se bloque sans message d'erreur et ne répond plus, ce qui m'oblige à forcer sa fermeture via le gestionnaire de tâches.**Configuration**- MacBook Pro M1 Pro, 32 Go RAM- macOS Tahoe (version récente)- Premiere Pro 26**Observations**Via le Moniteur d'activité, j'ai constaté que le processus WindowServer présente une charge CPU anormalement élevée au moment du freeze. Par ailleurs, des synchronisations iCloud actives en arrière-plan semblent aggraver le problème lors du lancement.**Actions déjà effectuées**- Réduction de la transparence activée dans les réglages d'accessibilité- Animations d'ouverture désactivées (Bureau et Dock)- Effet de réduction des fenêtres changé en Scale

Devo aggiungere in una fotografia una statua creata con l’AI. Come faccio per fonderla con la foto stessa? 

Working on a project with larger file sizes. Intermittently when I try and drag and select multiple clips in the timeline, the drag window won’t appear and no clips will be selected. I’ll save the project and then the issue will stop for a little while, but then start again. I can’t see a select window until I save again. The problem keeps repeating

I was really confused about my CPU fans working all the time even when the system is ideling, with no apps running (Win 11) I checked the taskmanager and there is a task running with the name of “node.exe”. if I close that task, the peaks of my CPU immediately come down and the system gets quiet… until some seconds later the task is started again and leads to performance peaks in the first 4 Cores of the CPU.The node.exe is located in this folder: C:\Program Files\Adobe\Adobe Creative Cloud Experience\libsI just moved it to somewhere else, so it couldn’t restart and voilá, when I kill the task once again, the system stays quiet. the red line marks the time I shut down the node.exe taskGuys, I have this with my home machine, and the PC at work. If this is common for all CC users, it’s a severe waste of energy and maybe CPU lifetime.If the Creative Cloud App is running, there is another node.exe running, located here:C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\libsBut th

hello i am using photoshop 27.7.0 PC since this morning i cannot make any ai based masks in photoshop camera raw i always have the same error message:“unable to load ai slection model”i have loads of ram available, over 55go, just resinstalled my 5070 graphic drivers same issue.tried with many files, same trouble. used lightroom classic and it is working, so problem seems to be within photoshopi used the same computer 2 days ago, same photoshop version, and all was fine.  

When I try activate the 3 free months of Linkedin Premium included in my Adobe Cloud subscription appear the following message: No reúnes los requisitos para esta promociónEsta promoción está limitada a usuarios que cumplan los requisitos de LinkedIn y solo está disponible en ciertas regiones.

Up dated operating Mac operating to Tahoe 26.3.1.Now LrC will not come up.  Tried rebooting.  Ask AINothing helped. Any one else encountered same problem?

Bij het invoeren of wijzigen van trefwoorden krijg ik na een aantal trefwoorden te hebben ingevoerd telkens deze melding. Dan moet ik het weer afsluiten en opnieuw beginnen. Kopiëren van trefwoorden of metadata lukt dan niet meer. Bij het kopiëren en plakken krijg ik ------------ te zien.Omdat dit zó vaak gebeurt wil ik nu weten wat hieraan te doen. Hoop dat iemand een oplossing heeft. Alvast bedankt

On one of our Macs, the Creative Cloud Desktop App “Home” module is stuck at version 1.1.9 instead of 6.9.0.619 like the rest of our Macs. I’ve tried repairing and then uninstalling/reinstalling, but nothing seems to help.Does anyone know how to fix? 

Depuis quelques jours je constate que l’application Creative Cloud empêche d’installer dans un temps raisonnable les apps. plus de 24h !!!!!!!Dois je désinstaller et reinstaller Creative cloud ? PS message d’erreur en PJ Par avance merciThierry