Questions

Hello, I haven't made payments for a long time, so there's a debt accumulating on my account. Because my card is active for online transactions, my friend made a payment and their card has been blocked. How can I resolve this issue?

I have many color themes in my Creative Cloud Library that I created using Adobe Color. In the previous version, the HEX code appeared below each color swatch, making it easy to copy and paste into another application. With the current interface, I open a saved theme, scroll down to the Info button at the very bottom, click, and select a color from the theme shown in the right panel. The HEX code appears, but I cannot highlight or copy it. As a designer, I frequently need to copy HEX codes from saved themes and use them elsewhere. Has this feature been removed, moved, or replaced with another method? Or am I overlooking something in the new interface?

Hello, I’ve been trying to resolve this issue for the past couple weeks with no real results.I am currently using a Macbook Pro (running OS 26.5.2) given to me by my college, that previously had a school-issued adobe CC license.Since I graduated, I have gotten a new license for myself for professional work, however I am now completely unable to access the apps tab on my CC, as I keep getting back a “not connected to enterprise server” error. I’ve contacted my school’s IT and their proposed solution was to reinstall CC. I have tried this and it did not work. I tried to do a clean CC install using the instructions in this comment https://community.adobe.com/questions-602/apps-tab-in-the-creative-cloud-6-3-desktop-app-cannot-open-1218357?tid=1218357&fid=602 however it has also not worked for me. Is there any other thing that could be causing this issue? There are no firewalls on my computer. 😕

Some proofs about the reinstallation process (The Set-Up Tool can’t install creative cloud because it can’t access to the adobe servers. Please Consult the Adobe status page to see if there’s any interruption. And try again (206 Error code)Hi!Soo, i was confused why my acc desktop app wasn’t working properly, especially “illustrator”, the reason is illustrator was closing itself when i opened last weekend, i tried to open the creative cloud app to reinstall it but it keeped saying i didn’t have internet connection. even my wifi was stable, so i just tried to uninstall the app, and go to the adobe page to get the installer back, but suddenly when i open the app and gave the uac administrative permissions, this message appeared, it was a 206 error (unable to connect the adobe servers, I tried all of the solutions of the adobe support and they didn’t work, i checked my firewall and nothing about adobe and their apps was listed as blocked, even i turned off my antivirus (iObit Malware Figh

Tengo un archivo de indesing en la nube de adobe  cloud el cual no me deja descargar.- Me tira error.-  Cuando quiero abrirlo en el programa lo abre y luego lo cierra.-   Necesito recuperarlo porque es un archivo en el cual tengo que seguir trabajando!

I've recently been trying to use adobe fonts for a website redesign, but it's just not working. The issue is that whenever I launch Creative Cloud Desktop everything else seems to be working except for adobe fonts, I have a library in my files (located under Files>Your Libraries,) but the fonts just sit there. These fonts are visible in library windows on various apps, but I can’t use them. When I try to get to my Adobe Fonts, only one font is there, and I can’t even install it for use. The font appears to be from my library but it’s just a random out of ~60 fonts so I think it’s just an error. Photos below as explanation:My library with fontsMy fonts pageWhen I try to use, nothing works: hovering over changes the text above, but when I actually click it, it just resets to Myriad Pro. Also none of the fonts are available in my fonts, but the fonts in the library all seem to be added? They have a remove button and everything.Thank you so much for any help I might get.

Hello,    Before this inevitably gets taken down, allow me to vent about how Adobe is one of the worst companies to exist. When I first got into digtial media design in college, the CCS was pushed to every student so that we could complete projects.. IF you made the mistake of buying any app for a monthly fee, or assuming that you could cancel without paying an early cancellation fee, you're sorely mistaken. AND, AND, Adobe loves to do this thing where, upon trying to cancel your fee, they try to keep you paying for their service, so they offer you a discount price for the next few months, or even just a few months free! How sweet of them! Hey, I have an insane idea haha, why don't you just take the money that you wouldv'e lost giving me a discount/free months, and just [cursing removed] REFUND ME FOR THE TIME I AM NOT USING THE PROGRAM. Anyways, [cursing removed] thank you for the time 🙂

Hello! I can’t find dynamic stroke menu in my brush settings. As an example I selected Dirt 1 brush. I remember it was present in the Alpha section of the brush settings. I am using Substance Painter 12.1.0   

Hi,I have a 345.64Mb/s download speed fibre connection, and installing apps is becoming very, very hard due to the speed of Adobe Servers.I've been trying to get Photoshop, but it is taking as long as more than two hours to get 50% done.Network is perfectly working...Thanks!  

This is something that is really annoying me. Photoshop is now sending me update prompts on my desktop. Even when I close the lightbox window it reappears every day or two. I've tried quitting Photoshop and Creative Cloud and updating my notification preferences on Creative Cloud, yet it continues to appear at the bottom right-hand side of my desktop. It's not even set up in my System Settings notifications so how and why are you doing this? How do I switch it off and, if I can't, please can Adobe switch it off? I don't need further prompts from you suggesting I update my apps - I can see them in Creative Cloud and will decide when I update when I'm good and ready. I'm unhappy that you even have the ability to do this on my desktop. I didn't choose to receive these notifications so please advise on how I remove them or remove completely - you're populating my work screen with unecessary information. The fact the window is still active when I have quite both CC and Photoshop i

Hello,J’ai créé et partagé à un certain nombre de personnes de mon équipe un bibliothèque, seulement quelques personnes ont eu le mail et la notification, d’autres que la notification et enfin la majorité n’on rien reuçu. Avez-vous des pistes de résolution pour cette problématique ? J’ai tenté de supprimer et renvoyer l’invitation, ça ne fonctionne pas plus. Je n’ai aucun message d’erreur, juste les personnes en questions dans la liste d’attente et rien de plus.Merci !

Web上のCreative Cloudにはログインできているのですが、アプリ版の方ではログインができません。そのため、生成塗りつぶしなど一部の機能が使えなくなってしまいました。 症状としましては、ログインが必要ですというポップアップにしたがってログインを試みても、初期化していますという表示が出たまま先に進みません。 再起動、及び再インストールも済んでいますが、解決しません。どのようにすれば良いのかご教示頂けましたら幸いです。 Mac Os 14.8.7です。

Bonjour, J’ai effectué un paiement en me connectant avec le compte mail actuellement associé à ce compte. Hors, quand il a fallu créer un compte adobe, il n’y a pas eu de transfert de la formule annuelle payée au préalable et cela affiche (et dans l’utilisation des logiciels aussi) que je n’ai aucune formule activée. Qui plus est, je n’ai reçu aucun justificatif de paiement à mon adresse mail ou autre. Et pourtant le paiement a bien été effectué (vu avec la banque qui confirme que le montant est parti). C’est comme si temporairement deux comptes adobe avec la même adresse mail ont coexistés et que celui-ci avait écrasé le premier… 

My adobe creative cloud does’t show the beta tab. Although I reupdated the cloud version and delete cache.  What should I do to install photoshop beta?  

I was having a persistent error in Creative Cloud Desktop "Libraries Sync Error. A problem occurred. Your library has been refreshed." I think the error was due to a corrupted file in my library. After trying a whole bunch of stuff I finally found a fix that worked. Note: This resets your libraries to their default empty state so you'll need to rebuild your libraries.1. Quit the Adobe Creative Cloud application2. Go into Task Manager/Activity Monitor and quit any processes that belong to Creative Cloud (not sure if this is entirely necessary but it doesn't hurt.)3. Go to the location of the library files:Win - C:\Users\<username>\AppData\Roaming\Adobe\Creative Cloud LibrariesMac - /Users/<username>/Library/Application Support/Adobe/Creative Cloud Libraries4. Drag all of the files out of this folder to somewhere else on your drive5. Restart computer and Creative Cloud Desktop 

I have been an Adobe user since ver 5 was released. Photoshop and Lightroom cannot be any easier to use these days compared to version 5. Adobe has done an awesome job AFAIC. However, there has been a lot of hate circulating in the media. I know they were not honest in the subscription licensing and allowing user to opt out without some hefty fees. One of the ways I think they can regain the trust is to lower the cost of CC Pro. Not sure any casual user can or willing to pay >$70 pm. Student and Teacher prices are $20 for the same pkg.  I hope Adobe can recover from the unfortunate set of circumstances. I really like their software. Just not the prices. 

When I find out there’s an updated version of a Photoshop plugin I use (in this case Web Sharp Pro), and I hit Manage Plugins in Photoshop to open Creative Cloud--or if I open Creative Cloud directly, and go to Manage Plugins--the page takes forever trying to load, and ends with “Something went wrong. If reloading the page doesn’t fix the problem, please contact customer support for help.” and a Reload Page button. Hitting that button doesn’t reload the page though, it takes me to the Featured Plugins page, and there’s no way to open Manage Plugins and reload the page.When I search for the app to do the upgrade manually, it just gives me the Install button (it’s already installed, of course)--pressing that sends it to try and install the app, which fails after about five to ten minutes of trying.Once several weeks ago, after an update to Creative Cloud, it worked perfectly and the plugin was updated; but since then there have been several new versions, and I’m still on the old version.

Hi, i have purchased the adobe subscription and my creative cloud keeps getting stuck on Creative cloud is taking longer than usual relauch app, but it stays stuck on the same page even after relaunching. Additionally all apps I installed say that my subscription status cannot be verified and I am unable to use all create cloud apps. Help me solve this issue. I have tried logging out and logging in, I have tried uninstalling and reinstalling creative cloud and all apps, I have tried restarting my system but the issue persists in all cases.

When rendering a Premiere Pro project, trying to change de “Performance” option to “Hardware Encoding” is not possible as it is greyed out at “Software Encoding”Premiere Pro settings, although this happens both on Media Encoder and Premiere ProI have tried Main profile with 4.1 and 4.2 levels as sugested by searches, but none of the combinations of profile and level seems to enable it. CUDA rendering seems to be enabled, but it is also greyed outHardware rendering enabled at Media Encoder Media preferencesThis happens both on Media Encoder and Premiere ProI have a Nvidia 4060ti GPU, latest Studio Drivers, CUDA Toolkit instaled (I even did a gpu driver clean install with ddu), reinstalled premiere and media encoder, and nothing seems to change this.I can still use render with nvenc through ffmpeg, wich tells me that the problem might not be the GPU itself. How can I solve this?

I was really confused about my CPU fans working all the time even when the system is ideling, with no apps running (Win 11) I checked the taskmanager and there is a task running with the name of “node.exe”. if I close that task, the peaks of my CPU immediately come down and the system gets quiet… until some seconds later the task is started again and leads to performance peaks in the first 4 Cores of the CPU.The node.exe is located in this folder: C:\Program Files\Adobe\Adobe Creative Cloud Experience\libsI just moved it to somewhere else, so it couldn’t restart and voilá, when I kill the task once again, the system stays quiet. the red line marks the time I shut down the node.exe taskGuys, I have this with my home machine, and the PC at work. If this is common for all CC users, it’s a severe waste of energy and maybe CPU lifetime.If the Creative Cloud App is running, there is another node.exe running, located here:C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\libsBut th

vandaag bij het openen van LRC geeft het systeem ineens een melding dat de bibliotheek niet is gesynchroniseerd. Het lukt niet om dit te activeren. Wat kan ik doen?Daarnaast een melding dat de LRcat wordt vernieuwd. Ontbreken nu een groot aantal foto’s in mijn catalogus. Wat kan ik doen. 

I’m on an M1 Mac running OS Sequoia.

Ich kann nicht mehr auf die Cloud zugreifen. Im Browser funktioniert es.  

My Adobe Creative Cloud has been updated to version 6.9.1.1.3, but the application details show version 6.9.0.620. The Adobe Creative Cloud folder has a date of 0604 (the update date), while other dates show 0417. I'm certain the update was successful. However, I found a new folder {F2CC7D04-9BBF-4594-A276-C575E585130B} in my C:\Windows\Temp drive, containing Adobe Creative Cloud update-related files. Using the command: `del /q /f /s C:\Windows\Temp*` also deleted the temporary data created by Adobe Creative Cloud. Did the update fail? In this situation, the desktop version could be updated to 6.9.1.1.3, but the application details show version 6.9.0.620. The Adobe Creative Cloud folder shows a date of 0604 (the update date), while other dates show 0417. I've confirmed the update was successful. However, a new folder named {F2CC7D04-9BBF-4594-A276-C575E585130B} has suddenly appeared in the C:\Windows\Temp folder, containing Adobe Creative Cloud update-related files. On the desktop, I c

My laptop is a Windows 11 25H2. I haven't changed any system settings recently, but I noticed a new folder named {F2CC7D04-9BBF-4594-A276-C575E585130B} suddenly appeared in my C:\Windows\Temp drive. This folder contained Adobe Creative Cloud update files. Adobe Creative Cloud was updated on June 4th.Later, to free up space, I used the command: `del /q /f /s C:\Windows\Temp\*`. This also deleted the temporary files created by Adobe Creative Cloud.I'd like to ask if this is normal? Will deleting these temporary files affect Adobe Creative Cloud? When will this empty folder automatically disappear after deletion?Also, why didn't Adobe automatically delete these temporary folders after the update?Before the folder was cleared, Illustrator and Photoshop could open normally. After the folder was cleared, Illustrator and Photoshop can open normally 100% of the time.