Community Expert

Question

Cookies

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Every time I open the CC desktop app, it asks about cookie settings even though they're already set.

Ann Bens

Author

Community Expert

@AkanshaAshra Yes they are gone,

On a side note: my beta shortcut icons keep disappearing( unchecked).

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AkanshaAshra

Community Manager

Hi @Ann Bens

Thank you for reaching out. A newer version of the Creative Cloud desktop app, v6.11, has been released. We recommend updating to the latest version and restarting your system afterward.

Once done, please check if the cookie banner continues to appear.

^Akansha

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ShivangiGupta

Community Manager

Hi all,

Update!
Our engineering team is aware of this issue and currently investigating the issue. Please refer to this post for more details:

I am actively monitoring the updates as well.

^Shivangi

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^Shivangi

Ann Bens

Author

Community Expert

Alas back to square one…………….

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kglad

Community Expert

after the 6.11 install and a computer restart, the cookie warning reappeared?

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Ann Bens

Author

Community Expert

The new update seems to have solved the issue.

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ShivangiGupta

Community Manager

Awesome!
Thanks for keeping the thread updated, @Ann Bens.

^Shivangi

^SG

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^Shivangi

kglad

Community Expert

update your cc desktop app (when you can)

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Ann Bens

Author

Community Expert

If this is not the latest version then something is wrong:

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ShivangiGupta

Community Manager

Adobe has begun rolling out a newer Creative Cloud Desktop release v6.11, and the rollout is currently still in progress. As part of this update, there may be changes to the application settings and behavior that could help address the issue being observed.

For now, we'd recommend waiting until the new version becomes available to your device and then monitoring whether the cookie prompt continues to appear. Once you're on the latest version, please let us know if you still experience the same behavior.

We're actively keeping an eye on this issue and remain committed to helping you through it. If the problem persists after updating to the latest Creative Cloud Desktop version, we'll continue investigating further to better understand what's causing it and work toward a resolution.

We truly appreciate your patience and cooperation while the rollout is underway, and we'll be here to assist in every way we can. Thank you for taking the time to report your findings and keep us informed.

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^Shivangi

Ann Bens

Author

Community Expert

Have no idea when the last update was

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ShivangiGupta

Community Manager

Thanks for sharing the screenshots, @Ann Bens. I was doing my research for the similar error and came across a community discussion from a month ago. Could you take a look at this thread and follow the steps @Jeff_A_Wright?
Unable to accept cookies after updating to Creative Cloud Desktop 6.10 | Community
Let me know the outcome.

^Shivangi

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^Shivangi