Unable to accept cookies after updating to Creative Cloud Desktop 6.10

Question

​@Jeff_A_Wright After updating the Creative Cloud Desktop app the settings of the cookie doesn’t accepted. I can accept or reject the cookie settings, but the prompt appears again every time I restart.I see this on several machines. I’m only on Windows and can’t check if it’s the same on MacOS Screenshot from a German client

Jeff_A_Wright · Answer

Thank you for reporting this, ​@AxelMatt.Since you're seeing this behavior on multiple Windows machines after updating to Creative Cloud Desktop 6.10, then the cookie preference may not be saved correctly when the application closes.As a first step, could you try resetting the Creative Cloud Desktop application and then test again?Windows: Ctrl + Alt + R while the Creative Cloud Desktop app is active.If the issue continues, please try the troubleshooting steps outlined in the following document:Creative Cloud files may be missing or damagedIt would also be helpful to know:Are the affected machines using local Windows accounts or managed enterprise accounts?Are any browser, privacy, or cookie management policies being applied to these systems?Does the problem occur for all users on the same machine, or only specific user profiles?The additional details should help determine whether this is an environmental issue or a potential regression introduced with version 6.10.I look forward to your update, ​@AxelMatt.

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