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Community Expert
AxelMattCommunity Expert
Community Expert
August 14, 2026
Answered

Unable to accept cookies after updating to Creative Cloud Desktop 6.10

​@Jeff_A_Wright After updating the Creative Cloud Desktop app the settings of the cookie doesn’t accepted. I can accept or reject the cookie settings, but the prompt appears again every time I restart.

I see this on several machines. I’m only on Windows and can’t check if it’s the same on MacOS 

Screenshot from a German client

 

    AxelMattCorrect answer
    Community Expert
    August 21, 2026

    @Jeff_A_Wright Since approx. two days I don’t see the cookie prompt after restarting the CC client. I did not intentionally change anything on the system. Perhaps there are updates installing in the background. Very strange. 😯

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
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    14 replies

    Community Expert
    AxelMattCommunity ExpertAuthor
    Community Expert
    October 8, 2026

    Since a few days the issue is back on several Windows (version 11 25H2 and 26H2) machines. I think it’s after installingthe recent update of the Creative Cloud Client. 

      

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    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity Manager
    Community Manager
    October 8, 2026

    ​

    Thank you for sharing this update ​@AxelMatt   The information you've provided is valuable and helps provide a clearer picture of the behavior you're observing.

     

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    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity Manager
    Community Manager
    October 9, 2026

    Hi ​@AxelMatt ​@nohi79,

    Thank you for your patience and for continuing to share your experience with us. We understand how frustrating it can be to repeatedly receive the cookie settings prompt every time you launch the Creative Cloud Desktop app, especially when it disrupts your workflow.

    We've been closely monitoring reports related to this behavior on Creative Cloud Desktop version 6.10. In the meantime, Adobe has begun rolling out a newer Creative Cloud Desktop release v6.11, and the rollout is currently still in progress. As part of this update, there may be changes to the application settings and behavior that could help address the issue being observed.

    For now, we'd recommend waiting until the new version becomes available to your device and then monitoring whether the cookie prompt continues to appear. Once you're on the latest version, please let us know if you still experience the same behavior.

    We're actively keeping an eye on this issue and remain committed to helping you through it. If the problem persists after updating to the latest Creative Cloud Desktop version, we'll continue investigating further to better understand what's causing it and work toward a resolution.

    We truly appreciate your patience and cooperation while the rollout is underway, and we'll be here to assist in every way we can. Thank you for taking the time to report your findings and keep us informed.

     

    ^Shivangi

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    ^Shivangi
    nohi79
    Inspiring
    October 8, 2026

    I can confirm the bug. I’m having the same problem on several Macs. The cookie banner keeps reappearing after a restart.

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    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity Manager
    Community Manager
    October 8, 2026

    ​

    Hi @nohi79 

    Thank you for confirming that you're seeing the same behavior across multiple Macs. We appreciate you sharing these details, as they help provide additional context around the issue.

    Thanks for your feedback.  

    ^Akansha

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    nohi79
    Inspiring
    October 9, 2026

     Here is my current version of the Creative Cloud client.
    macOS is on Golden Gate 27.0.1

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    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    August 14, 2026

    Thank you for reporting this, ​@AxelMatt.

     

    Since you're seeing this behavior on multiple Windows machines after updating to Creative Cloud Desktop 6.10, then the cookie preference may not be saved correctly when the application closes.

     

    As a first step, could you try resetting the Creative Cloud Desktop application and then test again?

    Windows: Ctrl + Alt + R while the Creative Cloud Desktop app is active.

     

    If the issue continues, please try the troubleshooting steps outlined in the following document:

    Creative Cloud files may be missing or damaged

    It would also be helpful to know:

    • Are the affected machines using local Windows accounts or managed enterprise accounts?
    • Are any browser, privacy, or cookie management policies being applied to these systems?
    • Does the problem occur for all users on the same machine, or only specific user profiles?

    The additional details should help determine whether this is an environmental issue or a potential regression introduced with version 6.10.

     

    I look forward to your update, ​@AxelMatt.

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    Community Expert
    AxelMattCommunity ExpertAuthor
    Community Expert
    August 15, 2026

    ​@Jeff_A_Wright The reset of the Creative Cloud Desktop application doesn’t help. After every restart of the PC when I opening the app the prompt to accept or decline the cookies appears again.

     

    • Are the affected machines using local Windows accounts or managed enterprise accounts?
      I don’t use managed enterprise accounts. I use a Microsoft account.
       
    • Are any browser, privacy, or cookie management policies being applied to these systems?
      There are no policies for cookie mangement or something else
       
    • Does the problem occur for all users on the same machine, or only specific user profiles?
      I use only one account (with Admin rights). There no other user accounts on the machines
       

    At the moment I’m a little bit busy and haven’t the time to do a reinstallation of the CC client.

    I’ll try to do it in the next few days.

      

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    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    August 17, 2026

    Thank you for the update, ​@AxelMatt!

     

    I appreciate you letting me know that you've already completed the reset steps.

     

    Please keep this thread updated on how solutions two through four in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html work out, and if you encounter any errors. The solutions are listed by complexity and the time involved, so pick a time that is convenient for you, @AxelMatt.

     

    Please let us know whether they resolve the behavior or if the cookie prompt continues to reappear after restarting Creative Cloud Desktop. Your results will help us better understand whether this is related to the local application configuration or a broader issue introduced with version 6.10.

     

    I look forward to your update, ​@AxelMatt!

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