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Community Expert
AxelMattCommunity Expert
Community Expert
August 14, 2026
Answered

Unable to accept cookies after updating to Creative Cloud Desktop 6.10

  • August 14, 2026
  • 5 replies
  • 44 views

​@Jeff_A_Wright After updating the Creative Cloud Desktop app the settings of the cookie doesn’t accepted. I can accept or reject the cookie settings, but the prompt appears again every time I restart.

I see this on several machines. I’m only on Windows and can’t check if it’s the same on MacOS 

Screenshot from a German client

 

    Correct answer AxelMatt

    @Jeff_A_Wright Since approx. two days I don’t see the cookie prompt after restarting the CC client. I did not intentionally change anything on the system. Perhaps there are updates installing in the background. Very strange. 😯

    5 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    August 14, 2026

    Thank you for reporting this, ​@AxelMatt.

     

    Since you're seeing this behavior on multiple Windows machines after updating to Creative Cloud Desktop 6.10, then the cookie preference may not be saved correctly when the application closes.

     

    As a first step, could you try resetting the Creative Cloud Desktop application and then test again?

    Windows: Ctrl + Alt + R while the Creative Cloud Desktop app is active.

     

    If the issue continues, please try the troubleshooting steps outlined in the following document:

    Creative Cloud files may be missing or damaged

    It would also be helpful to know:

    • Are the affected machines using local Windows accounts or managed enterprise accounts?
    • Are any browser, privacy, or cookie management policies being applied to these systems?
    • Does the problem occur for all users on the same machine, or only specific user profiles?

    The additional details should help determine whether this is an environmental issue or a potential regression introduced with version 6.10.

     

    I look forward to your update, ​@AxelMatt.

    Community Expert
    AxelMattCommunity ExpertAuthor
    Community Expert
    August 15, 2026

    ​@Jeff_A_Wright The reset of the Creative Cloud Desktop application doesn’t help. After every restart of the PC when I opening the app the prompt to accept or decline the cookies appears again.

     

    • Are the affected machines using local Windows accounts or managed enterprise accounts?
      I don’t use managed enterprise accounts. I use a Microsoft account.
       
    • Are any browser, privacy, or cookie management policies being applied to these systems?
      There are no policies for cookie mangement or something else
       
    • Does the problem occur for all users on the same machine, or only specific user profiles?
      I use only one account (with Admin rights). There no other user accounts on the machines
       

    At the moment I’m a little bit busy and haven’t the time to do a reinstallation of the CC client.

    I’ll try to do it in the next few days.

      

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    August 17, 2026

    Thank you for the update, ​@AxelMatt!

     

    I appreciate you letting me know that you've already completed the reset steps.

     

    Please keep this thread updated on how solutions two through four in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html work out, and if you encounter any errors. The solutions are listed by complexity and the time involved, so pick a time that is convenient for you, @AxelMatt.

     

    Please let us know whether they resolve the behavior or if the cookie prompt continues to reappear after restarting Creative Cloud Desktop. Your results will help us better understand whether this is related to the local application configuration or a broader issue introduced with version 6.10.

     

    I look forward to your update, ​@AxelMatt!

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