Questions

My PC has broken down and I couldn’t deactivate my licence. Now I want to install Photoshop Elements 2024 on my new PC, but I’m getting the message“Maximum number of computers reached”.How can I start using my paid product again?Support does not have access to products that have been registered with a serial number.

Please make Adobe CC available on Linux. I use  Ubuntu heavily and it would be very nice as a payling customer to have Adobe apps available on it.

Dear all,   several years ago (2012?) I bought a CS4 + upgrade to CS 5.5. Everything was running fine, when I have moved to new PC I have deactivated the licence and I have activated the new one on the new computer. The process is clear for me. One month ago my computer crashed and I must reinstall OS without deactivation. During installation I just repeated the procedure and here we go. It ended there: I have in my hands two original DVDs and the serial keys. But I can’t deactivate the previous installed copy on OS which is no longer existing. Is there any option how to save the licence? I’m no longer freelancer but I’m still using the software (which was not really cheap) for some personal projects. Official support told me, that they don’t have an access to tools for deactivation of old software on their side. I don’t would like to believe that I have to throw approx 2 000 $ software to the trash due to this failure… Any inputs are welcome. Thank you very much for your support! Jose

Hi, We bought a perpetual license in 2015 for 170 users. The definition of perpetual license is a license grants the purchaser the right to use software indefinitely, with no expiration date We are less that 10 years into our license and we can no longer use our licenses purchased. After talking to several departments I was in touch with the perpetual license department where ultimately they pointed me to make a post here. I was told As the product is outdated I am unable to transfer to the dedicated team. Hence I request you to post you query and our dedicated team will get in touch with you. I am hoping to get this resolved as Adobe should have had a solution already in place for changing their licensing for those "grandfathered" in to a perpetual license. 

Hola quería saber con quien puedo dirigirme para solucionar un problema de facturación. Se me esta cobrando en dos cuentas diferentes

Hello, I’m a french professionnal photographer running old Mac workstations. I’m looking for any Photoshop 23.x Mac installer as I can’t find it and Adobe doesn’t seems to try to help me (but they managed to send me LRC 13 end Bridge 12 ; thanks to them…). Everithing’s legit, for sure (!) as I’m affiliated to Photoshop and Ligtroom and Adobe professional user for more than 25 years. But now, I can’t work on my Monterey upgraded MacPro and I’m in a big big trouble… Thanks !

I need the direct download link for Photoshop 2021 (Version 22) offline installer for Windows

I can no longer start Creative Cloud, InDesign, Photoshop, Illustrator on my Mac OS Tahoe 26.3.1 on Mac M1. Indesign and Photoshop were fine just days ago and now nothing opens and I do alot of work on Adobe!!! What am I to do?

Trying to figure out how I can deactivate old devices when I no longer have access to them

i  want to install older version of adobe illustrator 2023 but i am not found it in adobe creative cloud 

 Hi, I'm having trouble with my Adobe account. A while ago, I received a suspicious email claiming my computer was using counterfeit software (I've never used counterfeit software). My prepaid Creative Cloud Pro subscription was canceled, and I tried to activate a new code, but I keep getting the error: "This page is temporarily unavailable. Please try again later. An error occurred. If the problem persists, contact customer support to verify the code." Technical support was unable to help.

After reinstalling my computer, all Adobe applications are incompatible with my system and cannot be installed.I'm using Windows 11 24H2 and an NVIDIA GeForce RTX 3070 Ti with the latest drivers. What should I do? 

Hello guys, I am new here. I would like to get your advice on how to link my Domain I purchased from Wix.com and link it to my Adobe Portfolio. I followed the step-by-step process on how to manually connect the custom domain of entering four (4) A records but Wix would allow only two (2). Please see screenshots attached. Is two (2) A's sufficient enough to properly link the domain? I read somewhere that other host allow for only two. One for A, and one for CNAME. I haven't click the "Apply". button in Adobe Portfolio as I'm worried that I might break the link somehow. Please help.... This early I would like to thank you guys in advance.

我把整個應用程式都移除,想安裝在其他ssd槽,新版的應用程式完全不相容無法安裝,但我的電腦系統已更新到win 11 24H2,cpu i7 9700k,顯示卡3070ti也已更新到最新版本,依然顯示不相容,該如何解決 

Hi Community, I subscribed today to Adobe and i cant install photoshop & cc. I tried this - Disable Firewall, Uninstall Antivirus, Disable wi-fi and i use lan cable, Reset the Host. But nothing happened. I triyed download from firefox but same problem. I am Using Mac Sonoma. How can i solve this problem?Any suggestions or help?Thanks.Saying “You are signed in” but same problem, giving error. 

Hallo, ich habe leider ein Problem mit meiner Adobe Creative Suite Design Standard Version 6.0 für Windows mit dem Registrierungsdatum vom 2013. Ich kann diese auf meinem neun PC installieren aber die Seriennummer sagt es wird sie schon zweimal verwendet, obwohl ich die Version auf den alten Gerät deaktiviert habe und Deinstalliert. Leider kann ich meine Seriennummer auch nicht auf Adobe Account sehen und auch keine aktivierten Geräte. kann mir hier zu jemand Bitte helfen.

I’ve attempted to download Acrobat multiple times and keep getting Error 136 around 88% of installation, even after following the advice of other users:Running the Adobe Creative Clouder Cleaner Tool Deleting Adobe folder from Library > Application Support Restarting the computer Attempting the download from a new user profile with admin privileges Attempted to download from CC home Attempted to download from https://helpx.adobe.com/ca/download-install/kb/download-install-acrobat-subscription.htmlSystem specifications:MacOS 11.2.3 (Big Sur), M1, 2020 16GB memory Over 800GB available.

Online account shows no devices to deactivate.

Even though the CD won’t install, I do see the PM files. When the CD won’t kick in and automatically set up, I go to setup.exe and double click there but nothing happens.  

I have been through 2 personal computers and 2 work computers and it is not installed on any of them.  Why can’t I use my Photoshop ?

When searching for the font Georgia Pro on Adobe using Creative Cloud, it provides a list of several dozen pages of fonts, none of which is Georgia Pro. How is this possible? I have tried “Georgia Pro”, Georgia Pro, even Georgia_pro and the results do not show. I have even clicked the suggested link to the font family Georgia Pro and it still will not show the results. I have installed Georgia Pro Light, but wanted the rest of the family. When I click the Install Family, it says that it’s done, but I still only see Georgia Pro Light and cannot access the rest of the font weights for Georgia Pro.Someone needs to look at the search feature on Creative Cloud. This seems like an obvious error. 

Hello, I cannot resolve Adobe Creative Cloud errors 301, 303, and 305. I already tried reinstalling Creative Cloud, Adobe Cleaner Tool, clearing OOBE/AAMUpdater, removing Adobe apps, disabling VPN, clearing DNS/hosts, and restarting Windows, but the issue remains. Please help me resolve this.