Questions

My HP laptop that I purchased late 2021 is no longer being supported by HP and I’ve been having some problems with it.  I had to purchase an USB keyboard because some of the letters in my laptop were no longer showing up.So, I’m just purchasing a new Dell with Windows 11 (I’m basically terrified of Win 11) but I need to get something that I can just use when I need to.The thing is, my PS CS6 was easily installed in that laptop with a disc.  The new Dell just has a 1TB SSD, which has plenty of room but I truly don’t know if I would be able to install it.  I’m feeling quite overwhelmed at the moment and would love to be able to get some good news from Adobe.Thank you.

getting this in my desktop app, in my browser it tries but fails to download files. tried VPNs - uselessnote that this still worked in late 2025

I purchased  Adobe Acrobat Pro 2017,  new in its original sealed box.  I was able to install it; but when I try to register my serial number,  I get a message stating that my serial number is invalid.   How do I fix this?

I have bought Acrobat Professional XI in 2014. I am trying to reinstall this on another machine but it is coming up with the following error. Serial Number The serial number xxxxxxxxxxxxxx is already in use by the maximum allowed computers. You need to deactivate another computer within 3 days to use this product. ◉ Retry activation. I have already deactivated one of my other computers. ○ Provide a different serial number.

Ya he llamado 3 veces, he enviado correos adjuntando los documentos del banco donde figura que me siguen generando el cobro del plan que se supone ustedes lo han cancelado a fines de febrero pero no tengo ninguna respuesta de nadie.Necesito que se cancele el plan definitivamente para que nunca más se me cobre por eso y se me haga el reintegro del dinero cobrado el mes de abril.

Trying to install my CS6 Master Collection on my new PC, I am being promoted to deactivate older devises, to activate it. On the Adobe Active Devises page, none are listed so I can’t deactivate old devises. Support can’t help ans suggested I come here. How do I remove these old devises?  

I am encountering an issue when launching Adobe Photoshop from the Adobe Creative Cloud Desktop application. After installing the Creative Cloud package and attempting to start Photoshop, the following error message appears:“Some of the application components are missing from the Application directory. Please reinstall the application.”Please note that all other applications within the Creative Cloud suite function without any issues. Below are the details of the workstation where the issue occurs:Processor: 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHzInstalled RAM: 16.0 GBGraphics: NVIDIA Quadro P400 (2 GB), Intel(R) UHD Graphics 750 (128 MB)Storage: 477 GB SSD (Netac NVMe 512 GB) + 932 GB HDD (Toshiba HDWD110)System type: 64-bit operating system, x64-based processorEdition: Windows 10 Enterprise LTSCVersion: 21H2Build: 19044.6456Could you please advise on the proper resolution steps or confirm whether this issue might be related to compatibility with Windows 10 LTSC or the Photosho

Greetings, We’re trying to install new Elements on Win 11 PRO machine but have issue.First after downloading the .exe it said it was corrupt so we went and downloaded it on other PC.After doing that we were was able to start the installer, was prompted for admin info but got “Sign in Error”. Regards,WaterGuy98  

Hi! I’m having trouble updating my Photoshop. My Creative Cloud desktop app only shows versions up to 22.2, but I need to install Photoshop 2024 (Version 25.x).I am an active subscriber, but the 2024 version is not appearing in the 'Other Versions' menu for me. Could you please check if there is a compatibility block on my account or, if possible, provide me with a direct download link (offline installer) for Photoshop 2024?I want to make sure I can run the latest features, especially the Generative AI tools. Thank you!vv

How can I see which computers (computer name) Creative Cloud is installed on?

I recognize this to be an unusual request, but here goes:I have a licensed copy of CS5 on a Windows 10 PCI just bought a new Windows 11 PC as 10 will soon be non-supportedI spent an hour or so online with an Adobe Chat rep on Friday, who very expertly and helpfully loaded the CS5 install packet onto my new machine, and also helped me find the full (24-digit) Serial Key for my existing CS5Unfortunately upon installation execution, we hit a roadblock because apparently my CS5 license was an upgrade license, and (of course) the CS5 install process is expecting to see my previous Photoshop instance (probably Photoshop Elements) on my new PC.So now I'm in a Catch-22...   I have a legal, legitimate CS5 license.  I have a new PC to install it on.  I just don't have the previous version of Photoshop to complete the installation.   (and unfortunately the Adobe rep told me they don't have an available, non-upgrade CS5 Serial Key.)  Bottom Line:  Just

Hi i am trying to get a refund for auto renewal i didnt know I had. I cant get onto anyone on 24/7 chat. Can you please help? Thanks

앱 설치를 하면 위와 같은 보안 알림이 떠서 비밀번호를 올바르게 입력하고 1분 정도 기다리면 똑같은 알림이 다시 뜹니다.(비밀번호 틀리지 않았어요. 일부러 틀리게 입력해보니까 알림창이 흔들거리면서 즉시 다시 입력할 수 있도록 되더라고요.) 또 다시 비밀번호 입력하고 기다리면 반응이 없습니다. 다시 Creative cloud 보니까 이렇게 설치가 취소된 모습입니다.별도 오류코드나 이런것도 안뜨고 반응이 없어서 어떻게 조치해야 할지 모르겠습니다. +참고로 다른 앱들은 잘 설치해서 쓰고 있습니다. 저장공간도 넉넉하게 있습니다. 현재 Creative Cloud 앱 업데이트도 시도했는데 동일하게 <비밀번호입력 → 무반응 → 설치취소> 반복이네요. 

Error 62. Windows 10 x64 CPU I7RAM 16GB I TRY cleanertool,In C:Adobe folders all deletereinstall failed error 62reinstall is https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html What Can I Do????? 

I tried to reinstall Creative Cloud on my iMac Big Sur but it doesn’t work: error 81. I saw that I have to access the Activity Monitoring because there is another installation process for Creative Cloud, but I can’t find it. It seems that there is no active Adobe process on my Mac, but I can’t install the Creative Cloud package. Someone could help me? Thanks!

Dear all,   several years ago (2012?) I bought a CS4 + upgrade to CS 5.5. Everything was running fine, when I have moved to new PC I have deactivated the licence and I have activated the new one on the new computer. The process is clear for me. One month ago my computer crashed and I must reinstall OS without deactivation. During installation I just repeated the procedure and here we go. It ended there: I have in my hands two original DVDs and the serial keys. But I can’t deactivate the previous installed copy on OS which is no longer existing. Is there any option how to save the licence? I’m no longer freelancer but I’m still using the software (which was not really cheap) for some personal projects. Official support told me, that they don’t have an access to tools for deactivation of old software on their side. I don’t would like to believe that I have to throw approx 2 000 $ software to the trash due to this failure… Any inputs are welcome. Thank you very much for your support! Jose

Dear Adobe! During the updates of the five Adobe software I use, newer versions were installed on my computer. https://drive.google.com/file/d/1HYeTurLna0h9xZccWRwZF25xgjmHRMD-/view?usp=sharing My question is, are these updated 2026 versions independent programs or are they built on the previous 2025 versions? Also: can I uninstall the 2025 programs, will there be any malfunctions if I only use the 2026 versions from now on?Thank you for your kind information!Best regards:László Faggyas, Adobe userKedves Adobe! Általam használt öt Adobe-szoftver frissítései során újabb verziók települtek a gépemre. https://drive.google.com/file/d/1HYeTurLna0h9xZccWRwZF25xgjmHRMD-/view?usp=sharing Az a kérdésem, ezek a frissített, 2026-os verziók önálló programok-e, vagy ráépülnek-e a korábbi, 2025-ös verziókra? Továbbá: törölhetem-e (uninstall) a 2025-ös programokat, nem lép-e fel működési zavar, ha ezentúl csak a 2026-os verziókat használom? Köszönöm szíves tájékoztatásukat! Üdvözlettel: Faggyas Lászl

Hi everyone! I upgraded to Apple Tahoe, and now my Adobe Professional 2020, for which I bought a perpetual license, is not accessible. You need to sign-in to your Adobe account as soon as you launch a pdf. Put in the e-mail and password, and Adobe quits. I can sign in to my Adobe account on Chrome, no problem. It seems Adobe is not upgrading to Taho for my Adobe Professional 2020, for which I bought a perpetual license.

quisiera que mi ordenador McOs Ventura 13.7.8 pudiera trabajar fluidamente con un adobe photoshop más antiguo, podría descargármelo?

I have Creative Suite 6 that I have reinstalled on a new (Windows 10) computer.  After launching the Adobe Application Manager, there are a number of updates needed.  The only required update is the one for AAM itself.  Unfortunately, after installing this update, I ended up with a bunch of Creative Cloud software installed offering me free trials, etc.  I'm not interested in any CC items nor do I want any CC software on my computer.I have been able to successfully locate, download, and install all but four of the required updates.  I'm hoping that someone can provide direct links to the Windows versions of these updates.  This is how each of them appear in AAM...Adobe CSXS InfrastructureCS6Touch App Plugin Update for Adobe Illustrator CS6Touch App Plugin Update for Adobe Illustrator CS6 (64-bit)DPS Desktop Tools CS6 for Adobe InDesign CS6Thank you very much for any help locating these updates.

Hi, I’m having two issues, which might be affecting each other, but idk I’m unable to uninstall certain Adobe apps. Other apps uninstallation worked normally, but for a few, they just can’t be uninstalled and they are still working. It is Adobe Photoshop 2024, Photoshop Beta a Animate 2023. I’v tried it uninstalling them through settings and control panel, always redirected into Creative Cloud Desktop, where I confirned it (tried it with keep and remove option), it shows as unintalling 1% and finishing in matter of like 2 seconds. What really intirates me is the Photoshop Beta. When I want to open for example png through Open WIth, there is only the Photoshop Beta option (from Photoshops) and if I even open it through different app and find the new Photoshop in my PC, it still opens it self through Photoshop Beta. Also the Photoshop Beta already set itself for the second time to be the primarely app for opening psd. I really want to delete it from my computer as soon as possible. But f

Hello,I’m having an activation/licensing issue with Adobe Photoshop CS6 on Windows.Summary On 02-Feb-2026, Photoshop CS6 suddenly displayed a message that a trial period had started, although I have had an active perpetual CS6 license since 19-Oct-2023. That CS6 perpetual license was provided by Adobe Support as compensation after the deactivation/end of my CS5 perpetual license. Now, when I try to reinstall/activate CS6, the installer rejects my serial number with: “The serial number you entered is invalid. Please try again. If the problem persists, contact customer support.” Environment OS: Windows (original case title was WIN10) Product: Adobe Photoshop CS6 Adobe Support reference / previous case: ADB-31458831-G2H9 (status shown as “Resolved” in my account) What I already tried Uninstalled Photoshop CS6 Downloaded the installer again from my Adobe/customer account panel Restarted the computer Tried to reinstall CS6 — blocked because the serial is rejected as “invalid

@Tarun Saini Hola muy buenas tardes, quisiera descargar la versión antigua de adobe Photoshop ya que la nueva no es compatible con mi computadora me podrían ayudar?

Since Adobe saw fit to lock the other informational thread, I'll post here instead.  It is unacceptable to pay thousands of dollars for software only to find out that the company refuses to support it on newer operating systems and instead forces you into a perpetual annual payment subscription model. CS6 works perfectly fine on Windows 11 so long as you install only the components that do not include the PxHIpa64.sys driver as follows... --------------------------------------------------Component installs PxHlpa64.sys--------------------------------------------------Adobe Flash Professional CS6 noAIR for Apple iOS support (FP) noAdobe After Effects CS6 noAdobe Audition CS6 yesAdobe Encore CS6 no (conditional on deselecting the SonicWrappers_ph component)Adobe Illustrator CS6 noAdobe Illustrator CS6 (64-bit) noAdobe Photoshop CS6 (64-bit) noAdobe Photoshop CS6 noAdobe Prelude CS6 noAdobe Premiere Pro CS6 noAdobe SpeedGrade CS6 no--------------------------------