Download & Install

구독 결제를 다 했음에도 불구하고 포토샵, 일러스트를 포함한 모든 어플을 설치했을때 오류코드 12015창만 뜨고 사용을 할 수 없는 상황입니다. 이러면 돈을 내는게 의미가 없는것 같은데 어떻게 해결 방법이 있을까요?

 Why is the size of my installer so large? 

Does adobe creative suite 5.5 work on Windows 11?

I’ve paid for Creative Cloud in advance for a year, checked for updates after a month away from my Mac and everything needs updating, it’s glacially slow, so far 5 hours to update 5 apps, another 8 to go, this is very poor service for the price I’m charged!At this pathetic speed I will have wasted a complete day and evening while Adobe count their cash! I’m on a MacBook Pro M4 pro max - Tahoe 26.4.1 128mb ram 4tb ssd hd, so hardware is not the issue, my internet speed is excellent. The only possibility is that Adobe either haven’t been vigilantly checking their service speed or they are delierately throttling back to 1980 speeds?  Not good value for money!!

Under Plans & Payment there are no activated devices, I guess because it’s not a Creative Cloud license.  Support chat is no help and there doesn’t seem to be anywhere to email.  

Wir haben einen Rechnerwechsel. leider lässt sich der neue PC nicht aktivieren, obwohl ich den alten PC (erfolgreich) deaktiviert habe.Das Programm verlangt die Deaktivierung, obwohl ich ihn deaktiviert habe.

Help: the "Uninstall" function for Photoshop 2025 AND Photoshop 2026 are not working. If I update the App  leaves behind a folder of the older version (taking up alot of space!). What should I do? I do not want to loose my preference/settings etc and I am afraid this would happen if I simply trash them?Thank you.

I've just received an email from Adobe (storemanager@adobe.com) that my subscription is almost ending and that I need  to update my creditcard data to continue my membership, but I've never received this before. I presume that is a phishing mail? I've attached a partly screen shot in Dutch. Thanks in advance. 

: I got the "already in use by the maximum allowed computers" message and have deactivated and uninstalled Acrobat from my old machine and still get the same message.What do I do?

I need a telephone number for customer support.

I’m having a persistent problem with the Adobe Creative Cloud desktop app on Windows 11. Creative Cloud installs successfully, but every time I launch it, it gets stuck indefinitely on “Initializing.”I have been troubleshooting this for about a week and have already gone through multiple uninstall/reinstall attempts and the Creative Cloud Cleaner Tool.I was able to find a specific error in the ACC.log: CreateProcess failed! Error: 740Failed to launch ADS. Error Code: 740The affected process is: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exeThe interesting part is that Adobe Desktop Service.exe is actually present and can be launched manually from an Administrator Command Prompt.The log also shows that Adobe Desktop Service successfully starts at one point: START Adobe Desktop Service. Version: 6.10.0.253but Creative Cloud/CCDContainer subsequently continues trying to launch it and receives Error 740.I've also verified:Windows Management Ins

Está dando um erro ao reativar o plano, quando clico em reativar ele dá erro dizendo "Ocorreu um erro tente novamente em alguns minutos" mas isso ja tem dias e acredito que possa ser por conta da promoção do 1 ano, onde aparece o mesmo preço e acho que ele buga pois deveria ser diferente. Agora quando tento escolher outro plano ele não deixa dizendo que ja tenho um plano.

I bought a new labtop. So I have to download premiere pro again. But when I click the premiere pro app, it is not open. I already subscribed the premiere, and paid the price. But it doesn’t work. when I try it on chrome, the same happens.What should I do now? Please resolve it.  

I have a perpetual license of Adobe Acrobat X and can use it on my old computer. I want to change to a new computer, but I can’t deactivate Adobe Acrobat X on the old computer, and therefore cannot reactivate on the new computer. Does anyone know if this will be possible or futile to try?  I followed this advice to no avail:Similar to BenjaminWKI question: I followed the advice of Peru Bob to contact adobe support and request an "activation count reset", but the chat agent said We dont have access to activation counter, the servers have been decommisioned Please post your query in adobe community forum for latest help on this The article you are refereeing to is very old article , which no longer applicable  

Hello,I have a problem, I will be going to art school next month. When I started my current subscription, I didn't know that the school would give me a discount on the Adobe Creative Cloud package, but I can't find anywhere how to change my subscription to a student subscription. Can anyone help me with this?Thanks in advance.

I had a free trial which I cancelled before the end date. I have a cancellation confirmation email, but I’ve been charged! Furious! How do I get my money back! 

Dear,I'm looking for download links to old versions of Lightroom/Photoshop, respectively v13.5 and v25.2. When checking old version Adobe Creative cloud only suggest the Lightroom classic v12.5.2 for macOS BigSur. I'm running with a MacPro and Monterey. the v13.5 / v25.12 seems to be the last one compatible with my configuration. I tried different method to find an old version but Adobe do not list anymore all old version. Could I expect some support and a link where to download Lightroom Classic v13.5 and Photoshop v25.12?Thank you

So I've been trying for a couple days to install Lightroom and Lightroom Classic. I initially tried using Lightroom_Set-Up_787q.exe, then after that gave me the issues I'll describe in a moment, tried Lightroom_Classic_Set-Up_747q.exe.The issues here apply to both installers. This is on a Windows 11 machine with up to date patches on both Windows and all drivers. I tried running the installer, then it launches a Firefox tab to login to the account, and does that three times. Then it gives me a 206 error, saying "installer cannot download Lightroom Classic because Adobe's servers aren't reachable."If I try to login via the installer itself, it still ends up with the 206 error. So it isn't a problem with Firefox.After some research, I tried launching it with Administrator privileges. This time, it does the login via Firefox only once. But then it just has a spinning circle that goes on and on. I've let it go for over an hour with no change to anything. Now when I do it via run as adminis

Yesterday, my beta version was updated to 27.10 m 3610, and since then, every time I launch Creative Cloud, I get a message saying I need to update it, and then error 190 occurs.I've tried it on two different PCs, and the error is the same. I've also uninstalled and reinstalled Creative Cloud, but the error persists.My system is a fully updated Windows 10, and I'm enrolled in the ESU. Aside from that, all my other subscribed applications launch correctly, including Creative Cloud.Edición    Windows 10 ProVersión    22H2Instalado el    ‎18/‎10/‎2024Compilación del sistema operativo    19045.7548 ...

I am unable to activate my Dreamweaver CS5 after re-installing it on the same computer where I have used it.  The system is saying “Activation limit reached”, but I only have it on this computer.

Bonjour,Je viens d'acquerir un nouvel ordinateur pour remplacer  mon ancien qui présentait des faiblesses. Tout a été effacé sur l'ancien.Lors de la réinstallation sur mon nouvel ordinateur, le logiciel refuse mon N° de licence pretextant qu'il est déjà installé sur un autre ordinateur...Comment puis je réinstaller mon logiciel ?Je vous remercie pour toute solution que vous pourriez me donner.Cordialement

I got the mail from the above mail id from adobe carrier so i wanted to check my candidature is existing in adobe or not

I own a legitimately purchased, perpetual license for Adobe Creative Suite 5.When I tried to use CS5 on my new computer, I suddenly found that I had reached the activation limit.The reason is probably that some time ago I purchased another computer and activated CS5 on it. However, for technical reasons, I had to reset the computer and return it to the retailer. Unfortunately, I apparently forgot to deactivate CS5 before returning it.I therefore have no way of accessing that computer anymore or manually deactivating the CS5 installation. The problem is that one of my activations is effectively stuck on a device that is no longer in my possession.I initially contacted Adobe Support about this. After a chat and subsequent email correspondence, I was told that support for perpetual licenses such as CS5 has been discontinued and that activations can no longer be reset or deactivated remotely.I then explained my situation in detail again and explicitly asked for the case to be escalated to