Download & Install

Photoshop Elements 2020 – activation limit reached – old computers no longer availableI have a legitimate purchased copy of Adobe Photoshop Elements 2020 and have the original 24-digit serial number.The software was previously activated on two computers, but I no longer have access to either of those computers.I am now trying to install Photoshop Elements 2020 on a replacement Windows PC, but I receive the message:"The serial number is already in use by the maximum allowed computers."Is there any way for Adobe to reset or clear the previous activations so that I can continue using my existing legitimate licence?I can provide proof of purchase and the serial number privately if required.I do not want to purchase another licence — I simply need to transfer my existing Photoshop Elements 2020 licence to my replacement computer.

Moving MasterCollection CS6 from a laptop that has Windows 11 Home to a laptop that has Windows 11 Pro; CS6 was properly deactivated on the former. Windows 11 Pro does not allow the installation to complete; after a restart, the laptop enters a deadlock repair loop and, as a result, has to be completely reset. Any attempt to reactivate CS6 on the previous laptop running Windows 11 Home using a valid serial number was unsuccessful, as the system claims that the maximum number of computers allowed has already been exceeded. How can I reactivate CS6?

I want to install Encore on my new Windows 11 Pro computer.  I have a CS6 S/N.  I went to the Adobe web site and downloaded the CS6 installer.  I ran it and only picked Encore to install (it installed OK, I used my CS6 S/N).  But, when I start Encore, it wants an S/N (I give it my CS6 S/N and seems OK).  But it wants a second S/N and gives me about eight options of software that have NOTHING to do with Encore.  Please explain.

After purchasing the annual plan from Amazon, they send you an email with an activation link. The link takes you to a page where you either link your existing adobe id OR can click a link to create a new adobe account. when i enter my adobe id, the link button on Amazon remains gray/ unclickable. when I click on create new account the redemption URL is unreachable on Adobes side. The url is http://redeem.licenses.adobe.com/ddd/?redirectUrl=https%3A%2F%2Fwww.amazon.com%2Fdsv%2Factivation%2FcreateNewAccountCallback%3FrequestId%Xxxxxxxxxxxx%26licenseId%3Dyyyyyyy I have replaced identifable information about me here with xxxx and yyyy  I think the activation flow for adobe on Amazon is severely broken. How do I reach support? There's no chat or email option except for posting to this forum. 

hat jemand evtl noch eine alte cd … ? letztes jahr konnte man sie noch irgendwo runterladen , 

I’ve paid for Creative Cloud in advance for a year, checked for updates after a month away from my Mac and everything needs updating, it’s glacially slow, so far 5 hours to update 5 apps, another 8 to go, this is very poor service for the price I’m charged!At this pathetic speed I will have wasted a complete day and evening while Adobe count their cash! I’m on a MacBook Pro M4 pro max - Tahoe 26.4.1 128mb ram 4tb ssd hd, so hardware is not the issue, my internet speed is excellent. The only possibility is that Adobe either haven’t been vigilantly checking their service speed or they are delierately throttling back to 1980 speeds?  Not good value for money!!

 It takes a very long time to install apps. Please fix the servers. I can't wait 20 minutes for the prime minister to arrive. Do your job! You keep asking for it to be reinstalled, and on top of that, you're slowing down the installation. That's unprofessional.

When I create a new user and a new account in Microsoft Windows, Adobe programs won't launch. I see the startup screen; it freezes for a couple of seconds and then closes. I tried reinstalling the programs, but then they stopped working on the other account as well.

In Lightroom - photo - edit in - open as layers in photoshop.I assigned “command - O” as a shortcut.After updating to the 2026 version of photoshop my shortcut still opens in photoshop 2025, which I cannot even find in my launchpad since updating.If I go through the tool bar instead of the shortcut it still opens in the 2025 version.I’d like to use the latest and greatest but I can’t get anything in there other than dragging.  Does anyone know WTF is happening?

Bonjour,​Je me permets de relancer mon message précédent, resté sans réponse à ce jour.​Faute de retour de votre part d'iciNombre jours, je serai dans l'obligation de procéder à la résiliation de mon contrat.​Dans l'attente de votre retour rapide,​Cordialement, MA LM  Voici le message que j'ai envoyé le 26 Août 2026 Bonjour,​Depuis le 26 août, je ne peux plus utiliser Adobe Photoshop. En effet, la dernière mise à jour de l'application n'est plus compatible avec mon ordinateur Apple, alors même que mon abonnement est actif et mes paiements à jour.​Pourriez-vous m'indiquer la marche à suivre pour remédier à ce problème (par exemple, comment réinstaller une version antérieure compatible avec mon système d'exploitation) ?​Je vous remercie par avance pour votre aide.​Bien cordialement,​MA LM

How can I deactivate a copy of CS5.5 on a computer that is not longer available to access.  It does not appear on the Adobe account so I can’t delete it from being read by Adobe.  I want to have access to mt 2 approved CS5.5 downloads but with Adobe reading this defunct computer as active I cannot. How can I set my license to let me have 2 copies again?

I got a mail saying that my subscription  for Creative Clod CC will be automatically renewed in Mar 2019 & asked me to contact Support if i have any quriesThe funny thing was Adobe does not have an e mail ID for support & neither it allows to cancel my subscription from my Accounts page where it says to contact Support when i click the button for Cancel subscription.The chat is also closed in the support pageFrankly i don't want to renew my subscription since one of my domain was suspended by Namecheap.com bought through Adobe & adobe never really seriously bothered to activate my domain with NameCheap.comI have realized it is better to go stand alone applications for my post processing rather than pay subscriptions for which no support is easily availableI have decided to go for smugMug.com (which is cheaper than using Adobe portfolio  ) & Affinity Photo & Topaz Studio componentsWhat is the best way to cancel subscription instead of blocking my credit car

Hi,The Creative Cloud Desktop give me error 190 and can not update version … for all other product (Photoshop and Lightroom) no problem, only Creative Cloud Desktop can’t be update and after connexion, I receive pop up back to windows with error 190 and resubmit, but same result I have Windows 10 22H2 with all updates, Google Chrome last update all are official version It’s my 1st error with Adobe products. Can I do something (I do a repair option in Program installed but same result) Thanks you for your help PS ; oups I’m not in right section, you can delete this message, I recreate in good one 

Hi there, so I was chatting with Adobe Help center. There is no way I can use PSD 5 on my computer, I feel like they (Asobe) stole from me. I bought their product and I can not use it. This is very frustraiting. PSD5 was not cheap. In US it was 699 dollars. I bought in Poland, but the price was similar. Is anyone suing them for this anlawfull practice? My problem explained with AI help : “I have a legally purchased perpetual license for Adobe Photoshop CS5. When I try to activate it on my current computer, Adobe says that the maximum number of activations has already been reached.I no longer have access to the previous computer(s) where the license was activated.I am not asking to transfer the license to additional computers. I only need the previous activations to be deactivated/reset so that I can activate my existing Photoshop CS5 license on my current computer.”   

Hello Adobe Support, I have an active paid subscription that includes Illustrator and need an official offline installer for Illustrator 2024 (version 28.x) for Mac, preferably the latest available 28.x build. My setup is a MacBook Pro 14-inch (2021), Apple M1 Max, 64 GB RAM, running macOS Sonoma 14.6.1. I currently have Illustrator 2026 installed and would like to keep it alongside Illustrator 2024. I use a Graphtec CE5000-60 cutting plotter with Cutting Master 4 version 5.10 (build 3871). Cutting Master detects the plotter over USB, but its Illustrator plug-in supports Illustrator 2024 rather than 2026. I have already checked Other Versions in Creative Cloud: the oldest version offered is 29.0, so 28.x is unavailable there. Adobe Admin Console also says I do not have access. The virtual support assistant did not provide a 28.x installer. Following the Community Manager advice in the Illustrator community, I am posting here. Could an Adobe staff member please provide an official downl

I am the original purchaser and single user. I may have a few old Photoshop and Illustrator projects. Can those be opened in a current Creative Cloud version?

Ich verwende Lightroom 6.0 seit vielen Jahren um meine Urlaubsfotos zu bearbeiten. Gestern wollte ich das wieder machen, konnte Lightroom aber nicht mehr öffnen und wurde durch das aufgehende Fenster darauf hingewiesen dass ich Lightroom kaufen soll oder als Testversion verwenden soll.Ich habe einige Tage vorher den Acrobat Reader auf meinem PC installiert und gehe nun davon aus, dass hier von Adobe Eingriffe und Veränderungen in mein seit Jahren lizenziertes Produkt vorgenommen wurde.Trotz vieler Anmeldungen und Versuche ist es mir nicht gelungen, meine Seriennummer in das Produkt einzugeben. Ich finde das sehr hinterlistig, meine lizenzierte Software auf meinem PC ohne vorherige Information zu verändern und mir den Zutritt zu meiner Software zu entziehen.Adobe hat sich in seiner Kundenfreundlichkeit so abgeschottet, dass ein echter Support hier offensichtlich nicht möglich ist.Vielleicht gibt es eine Hilfemöglichkeit hier in diesen Foren, sonst muss ich meine Geschichte auf der suche

My PC is not compatible with the latest Photoshop, I’ve managed to uninstall it but Creative Cloud does not show older versions for download.Would it be possible to get a download link? I’m not going to be able to get a new PC just yet and I need to process some focus stacks.

I download the version of Photoshop, but when I ask for the password to open the download to your computer does not accept me. I have not forgotten my password is correct. that I have this problem What should I do to open the download to my computer?

Hello,I recently got my associates degree in graphic arts and my step-dad installed his copy of CS3 on my laptop. I was able to enter the serial number fine and was prompted for activation. I called the number provided on the activation prompt and there was an automated message saying there is no over-the-phone support for CS3. I communicated with somebody via chat support and they said:MohammadKhurshid Alam: We only support latest product which is CS 6MohammadKhurshid Alam: We want to inform you that this issue is only supported on Forums.adobe.com as we have a team of Expertise who are trained and have knowledge about this product.MohammadKhurshid Alam: yes you will get the resolution as in forums our adobe experts are available so they will  give you resolution at earliest.I have my serial number and was provided an activation code in the prompt. Is there any way for me to get the authorization code or is the product too outdated?

I’m having trouble getting hold of previous versions of photoshop (my pc is incompatible with the one I had) I managed to uninstall photoshop, but creative cloud doesn’t show other versions, when I click on “other versions” it just shows the latest .It has also stopped showing my bundled apps (I have the photography bundle).

recently had a new hard drive added to my computer. Unfortuntely I lost my Adobe Photoshop CS6 program. I want to reinstall it on my computer and need the full serial number. Adobe is supplying the serial number less the last four numbers. I need these numbers to  do the reinstall. I am told that these numbers are hidden somewhere. Anyone who knows how to find them please share the answer with me. 

white screen pops up when i try to install any adobe app/adobe creative cloud. already tried to go into internet options and enable internet zone options/set it to medium and restart, nothing works