Thread summary
A recent report indicated that some posters are experiencing difficulties launching Creative Cloud applications. Specifically, when trying to open apps such as Photoshop, users encounter a message stating "Something went wrong," accompanied by Error 224, which prevents these applications from starting successfully.
Troubleshooting steps / guidance mentioned by other participants
- Nancy O'Shea (Community Expert) explained that Error 224 means the app can't verify the license and subscription status. She suggested logging out of the Creative Cloud app and signing back in with a valid Adobe ID. If the issue persists, she recommended creating a new Admin account or resetting the hosts file.
- Peru Bob (Community Expert) referenced Adobe's documentation regarding licensing errors, specifically Error 224.
Suggested solutions by Adobe
1. Sign out and sign in again to verify your license. Open the Creative Cloud desktop app, sign out, then sign back in using the Adobe ID (email) and password associated with your paid subscription, and try launching an app again.
Fix licensing errors for Creative Cloud apps
2. Reset your host file. An incorrectly configured hosts file may block your connection to Adobe's activation servers. To resolve this, run the Limited Access Repair tool or manually remove any entries related to Adobe.
Resolve connection errors
3. Uninstall and reinstall the affected app and in the Creative Cloud desktop app to resolve launch issues.
Apps won't launch due to configuration errors
4. Create a new macOS user account with administrator privileges. A corrupted user account can lead to Error 224; sign in to a new Admin-level account and attempt to launch the app there.
Add a user or group on Mac
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