With new laptop my earlier subscription is not able to re-install. It is asking payment while mine is permanent

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Adobe Pro was originally installed and activated by IT on my desktop.

When I was provided with a new laptop, IT deactivated the old desktop for further use.

However, the Adobe Pro software and its existing installation are still available on the old desktop.

My request is simply for transfer the existing installation and activate it on my new laptop, rather than requiring a new license or separate procurement.

No one is able to facilitate this and so I coordinate with you. What I will do. Can you send new link of my old installation.

M

mohammedk109980Author

Participant

I understand your position as a volunteer helper, Randy, and thank you for the clarity.

Since Adobe's internal policies are failing to honor the perpetual licenses we bought upfront, I will have to look into formal consumer rights channels and regulatory compliance boards to address this.

Giving up on legacy buyers just to push a subscription model isn't how customer loyalty should be handled.

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kglad

Community Expert

to restore an activation you have to use a computer that has a current activation and that meets adobe’s security requirements. see https://community.adobe.com/t5/download-install-discussions/activation-limit-reached-for-non-subscription-adobe-desktop-applications/td-p/14804413?linkId=100000376554410

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M

mohammedk109980Author

Participant

I understand you are a volunteer helper, but this policy from Adobe is deeply frustrating. When we bought Acrobat 2020, it was advertised as a one-time purchase perpetual license. It feels incredibly unfair that just because Adobe shifted to a subscription model, legacy users are being completely abandoned and unable to reinstall software they legally own. We definitely deserve a better solution or a legacy activation patch.

We legally bought this product, and we deserve a functional activation workaround rather than being completely locked out.

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Randy Hagan

Community Expert

I understand your frustrations.

But as you said, I’m nothing but a volunteer helper here. I have no say, or sway, with Adobe Systems on these matters. All I can do is offer what Adobe’s policies are on the matter. I do wish I had better news for you, but in this case I’d be lying to you if I offered any.

Randy

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Randy Hagan

Community Expert

I need to ask what version of Adobe Acrobat you’re using, because if it’s Acrobat 2020 or before, Adobe has shut down the activation servers for the software and it cannot be installed on any system that isn’t already running the software.

Nobody here can fix that, I’m afraid. While existing installations continue to work without Adobe updates or support, Adobe Acrobat 2020 or previous versions can no longer be installed on another system.

Wish I had better news for you,

Randy

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